http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sat, 25 May 2013 10:12:38 EDT The transaction is not active! is seen when running a command with the BlackBerry Enterprise Server User Administration Tool BlackBerry Enterprise Server 5.0 SP1 to 5.0 SP3 BlackBerry Enterprise Server User Administration Tool for 5.0 SP1 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26219&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26219 Thu, 25 Apr 2013 00:00:00 EDT The operation has timed out when exporting BlackBerry user statistics using the BlackBerry User Administration Tool BlackBerry Enterprise Server User Administration Tool 5.0 SP1 and 5.0 SP3 BlackBerry Enterprise Server Resource Kit DT http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB21869&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB21869 Thu, 21 Feb 2013 00:00:00 EST How to export IT policy rules using the BlackBerry Enterprise Server User Administration Tool for BlackBerry Enterprise Server 5.0 BlackBerry Enterprise Server Resource Kit 5.0 BlackBerry Enterprise Server The BlackBerry Enterprise Server http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB17422&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB17422 Mon, 04 Feb 2013 00:00:00 EST The version of the import data (5.0.2) does not match the current BlackBerry Administration Service version (5.0.3) when attempting to import IT Policy within the BlackBerry Administration Service console BlackBerry Enterprise Server 5.0 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33134&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33134 Fri, 01 Feb 2013 00:00:00 EST How to run an audit of administrative actions within BlackBerry Administration Service BlackBerry Enterprise Server 5.0 BlackBerry Enterprise Server Resource Kit 5.0 The BlackBerry Administration Service records an audit of the majority of http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB19251&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19251 Fri, 01 Feb 2013 00:00:00 EST Windows could not start the BlackBerry Message Receipt Confirmation Tool on Local Computer when attempting to start the BlackBerry Message Receipt Confirmation Tool BlackBerry Enterprise Server Resource Kit 5.0 Microsoft Exchange Server http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26186&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26186 Tue, 29 Jan 2013 00:00:00 EST How to perform manual replication of IBM Lotus Domino databases prior to moving users via BlackBerry Enterprise Transporter BlackBerry Enterprise Server for IBM Lotus Domino 4.1 to 5.0 BlackBerry Enterprise Transporter Before beginning the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24201&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24201 Fri, 11 Jan 2013 00:00:00 EST BlackBerry Enterprise Server Resource Kit Analysis, Monitoring, and Troubleshooting Tools Components BlackBerry Enterprise Server Resource Kit 5.0 The BlackBerry Enterprise Server Resource Kit is a collection of tools that can be downloaded http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32779&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32779 Mon, 07 Jan 2013 00:00:00 EST How to import IT policy from BlackBerry Enterprise Server 4.1 to BlackBerry Enterprise Server 5.0 SP3 using the BlackBerry IT Policy Import and Export Tool BlackBerry Enterprise Server 4.1 to 5.0 SP3 BlackBerry Enterprise Server Resource http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB21512&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB21512 Fri, 02 Nov 2012 00:00:00 EDT BlackBerry Syslog service fails to start due to a dependency on the NTLMSSP service BlackBerry Enterprise Server Resource Kit Microsoft Windows Server 2008 DT 2423886 Following installation of the BlackBerry Syslog service on Microsoft http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29106&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29106 Mon, 29 Oct 2012 00:00:00 EDT How to download the BlackBerry Enterprise Transporter Tool BlackBerry Enterprise Server 4.0 to 5.0 SP3 IBM Lotus Domino Novell GroupWise Microsoft Exchange The BlackBerry Enterprise Transporter is one of the tools in the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29180&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29180 Thu, 18 Oct 2012 00:00:00 EDT Retrieve Browsing statistics and information about a user. BlackBerry Enterprise Server Resource kit MDS Service Data Monitoring tool can provide detailed reports of user's browsing history and data usage using MDS Connection service logs. http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32666&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32666 Tue, 16 Oct 2012 00:00:00 EDT How to locate the BlackBerry Resource Kit log files BlackBerry Enterprise Server 4.1 to 5.0 SP4 BlackBerry Enterprise Server Resource Kit BlackBerry Enterprise Transporter This knowledge base article is intended to assist BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB17002&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB17002 Mon, 01 Oct 2012 00:00:00 EDT