http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Thu, 23 May 2013 11:51:17 EDT Unable to forward signed or signed and encrypted messages containing attachments BlackBerry Enterprise Server 5.0 SP3 for Microsoft Exchange BlackBerry 7 and BlackBerry 7.1 S/MIME Support Pack BlackBerry Smart Card Reader 2.0 BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32845&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32845 Mon, 29 Oct 2012 00:00:00 EDT Unable to forward messages in signed or encrypted formats that contain an attachment from the BlackBerry smartphone BlackBerry Device Software BlackBerry Enterprise Server S/MIME Support Package for BlackBerry smartphones DT 864167 When an http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18151&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18151 Thu, 18 Oct 2012 00:00:00 EDT Error communicating with smart card when attempting to send a Signed or Signed and Encrypted message using the 144k Gemalto smart card BlackBerry® smartphones BlackBerry® Smart Card Reader 1.0 and 2.0 144k Gemalto® smart card When the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB21721&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB21721 Fri, 31 Aug 2012 00:00:00 EDT Unable to retrieve S/MIME .pfx certificates from an email message on the BlackBerry smartphone BlackBerry® Tour™ 9630 smartphone BlackBerry® Bold™ 9650 smartphone BlackBerry® Bold™ 9700 smartphone BlackBerry ® Curve ™ 8900 smartphone http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24743&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24743 Tue, 07 Aug 2012 00:00:00 EDT How to wirelessly deploy the S/MIME Support Package for BlackBerry smartphones from the BlackBerry Enterprise Server BlackBerry® Enterprise Server 4.1 to 5.0 BlackBerry Device Software 4.1 to 7.1 S/MIME Support Package for BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB22543&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB22543 Tue, 07 Aug 2012 00:00:00 EDT How to enable BlackBerry S/MIME support package with the BlackBerry Administration Service settings BlackBerry® Enterprise Server 5.0 SP2 S/MIME Support Package for BlackBerry® smartphones In order to enable and use S/MIME protection on a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25677&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25677 Tue, 07 Aug 2012 00:00:00 EDT How to install BlackBerry Smart Card Reader Version 2 software and pair with a device BlackBerry® Desktop Software BlackBerry® Smart Card Reader v2.0.0 BlackBerry® Device Software 4.1 to 7.1 Installation steps for installing BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24747&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24747 Fri, 27 Jul 2012 00:00:00 EDT How to pair a BlackBerry Smart Card Reader with a BlackBerry smartphone BlackBerry® Desktop Software 4.5 to 7.1 BlackBerry® Device Software 4.1 to 7.0 BlackBerry® Smart Card Reader 1.0 and 2.0 BlackBerry® S/MIME Support Package 4.1 to 7.0 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB16158&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB16158 Fri, 27 Jul 2012 00:00:00 EDT Certificate for OCSP responder could not be found is displayed on the BlackBerry smartphone after fetching the status of a certificate BlackBerry® Device Software 4.5 to 5.0 BlackBerry® Enterprise Server 4.1 to 5.0 S/MIME Support Package DT http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB20489&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB20489 Thu, 21 Jun 2012 00:00:00 EDT Unable to deploy certificates over the air to BlackBerry devices BlackBerry® Enterprise Server 5.0 SP3 to 5.0 SP3 MR6 The BlackBerry® smartphone displays the following sequence of messages: Beginning enrollment Retrieving distinguished name http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31298&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31298 Wed, 18 Apr 2012 00:00:00 EDT A popup message is received on the BlackBerry smartphone when attempting to open an encrypted message and the message originator has enabled the additional password-based encryption option BlackBerry® Devices running 4.6 or higher S/MIME http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB22660&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB22660 Wed, 21 Mar 2012 00:00:00 EDT Sending secure messages with attachments is not supported When a BlackBerry user creates a new messages in signed, encrypted or signed and encrypted encoding, that contains an attachment attached from device memory or a Media card, it is http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB21162&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB21162 Mon, 06 Feb 2012 00:00:00 EST Unable to import certificates from a 144k Gemalto smart card When attempting to import certificates to a BlackBerry® smartphone from a 144k Gemalto smart card, the import does not complete. BlackBerry® Device Software 4.0 to 5.0 BlackBerry® http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB21661&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB21661 Fri, 03 Feb 2012 00:00:00 EST How to export and import certificate server configurations to a BlackBerry smartphone In BlackBerry® Enterprise Server 4.1 and below, the BlackBerry Mobile Data System Connection Service is limited to being able to configure single LDAP, http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB20310&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20310 Fri, 03 Feb 2012 00:00:00 EST Fetching status of S/MIME certificates The following table outlines some of the terminology used in this knowledge base article. Terminology Description Certificate In the context of Secure Multipurpose Internet Mail Extension (S/MIME), a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB15786&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15786 Fri, 03 Feb 2012 00:00:00 EST How to install the S/MIME Support Package for BlackBerry smartphones The S/MIME Support Package for BlackBerry® smartphones must be installed using the application loader tool found in the BlackBerry® Desktop Manager. To perform this, http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB10199&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10199 Fri, 03 Feb 2012 00:00:00 EST