http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Wed, 22 May 2013 10:38:47 EDT BlackBerry Enterprise Server 10.1 Installer fails at the Finalizing Installation stage BlackBerry Enterprise Server 10.1 Universal Device Service DT 7223778 The BlackBerry Server 10.1 installer fails at the Finalizing stage with the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34268&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34268 Thu, 16 May 2013 00:00:00 EDT Identifying and troubleshooting issues with the BlackBerry Account Center BlackBerry Enterprise Service 10.1 BlackBerry Account Center The below list of topics cover various issues that may be encountered with the BlackBerry Account Center http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34228&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34228 Thu, 16 May 2013 00:00:00 EDT How to use the Universal Device Service Configuration tool to replace the public facing SSL certificate of the Universal Device Service communication module Universal Device Service Universal Device Service 6.2.1 now provides the ability to http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33150&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33150 Wed, 15 May 2013 00:00:00 EDT Universal Device Service links are not available in BlackBerry Mobile Fusion Studio after a new installation BlackBerry Enterprise Server 10.1 Universal Device Service BlackBerry Mobile Fusion DT 7199720 DT 7198021 During a new installation http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34262&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34262 Wed, 15 May 2013 00:00:00 EDT Unable to push SCEP profile to iOS device Universal Device Service After configuring and assigning a SCEP profile to an iOS device user in the Administration Console, the SCEP profile never gets delivered to the device. This issue can be http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32187&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32187 Mon, 13 May 2013 00:00:00 EDT Collecting logs from Android devices and iOS devices Universal Device Service Android devices iOS devices The Universal Device Service supports the management of Android devices and iOS devices. Periodically, it will become necessary to http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB30286&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB30286 Thu, 09 May 2013 00:00:00 EDT The setup application cannot determine if BlackBerry Web Services is running at the domain URL that you specified. when attempting to enroll an MDM domain to BlackBerry Mobile Fusion BlackBerry Mobile Fusion BlackBerry Management Studio http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32552&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32552 Thu, 09 May 2013 00:00:00 EDT Firewall and connection requirements for the BlackBerry Enterprise Server, BlackBerry Device Service, and Universal Device Service BlackBerry Enterprise Server BlackBerry Device Service Universal Device Service To establish a connection http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB03735&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB03735 Thu, 09 May 2013 00:00:00 EDT An attempt to connect the database was unsuccessful. Refer to the installation log file for more information. is displayed when performing Universal Device Service installation Universal Device Service When installing Universal Device http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29701&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29701 Mon, 06 May 2013 00:00:00 EDT The user name or password is incorrect error is displayed when logging into Universal Device Service console Universal Device Service 6.0 When attempting to log into the Universal Device Service console after installation with the default http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31966&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31966 Mon, 29 Apr 2013 00:00:00 EDT Error Unable to Activate Device Universal Device Service When attempting to activate an Android device, the following error appears on the device: Activate Error Unable to activate device. When attempting to activate an iOS device, the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32150&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32150 Mon, 29 Apr 2013 00:00:00 EDT Installing BlackBerry Device Service, Universal Device Service, and BlackBerry Management Studio on the same host server BlackBerry Enterprise Service 10 BlackBerry Management Studio BlackBerry Device Service Universal Device Service http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32547&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32547 Tue, 23 Apr 2013 00:00:00 EDT Error 3007: Server is not available. is displayed on the iOS device when trying to activate with the Universal Device Service Blackberry Mobile Fusion Blackberry Mobile Fusion Client for iOS 6.1 iOS 5.0.1 When attempting to activate an iOS http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31923&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31923 Fri, 19 Apr 2013 00:00:00 EDT