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"Unable to find CDO.DLL Version information" message displayed in the MAGT log on the BlackBerry Enterprise Server

Article ID: KB00798

Type: Support Content

Last Modified: 10-31-2011

 

Product(s) Affected:

  • BlackBerry® Enterprise Server for Microsoft® Exchange
CollapseOverview

Although the BlackBerry Enterprise Server starts with no errors, the BlackBerry Enterprise Server messaging agent (MAGT) logs display one of the following:

For BlackBerry Enterprise Server version 4.1 to 5.0.3:

[30000] (10/25 17:03:02):{0xFF8} [ENV] Unable to find CDO.DLL Version information

[10025] (03/31 11:15:38):{0x8E8} ****** - CDO not registered! - ***********

For BlackBerry Enterprise Server version 3.6 and 4.0:

[30000] (10/25 17:03:02):{0xFF8} [ENV] Unable to find CDO.DLL Version information

CollapseEnvironment
  • BlackBerry® Enterprise Server for Microsoft® Exchange
  • BlackBerry® Enterprise Server Express for Microsoft® Exchange
  • BlackBerry® Professional Software
CollapseCause

The cdo.dll file required for wireless calendar synchronization is not present or not registered on the BlackBerry Enterprise Server.

CollapseResolution

Register the cdo.dll on the server hosting the BlackBerry Enterprise Server. For instructions on how to register the cdo.dll file, see article KB02937.

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