Important: Some wireless service providers do not support all types of email accounts. Verify that the email account to be associate with your BlackBerry® Internet Service account is supported by the wireless service provider.

The BlackBerry Internet Service account can be associated with up to ten Internet service provider (ISP) email accounts. The BlackBerry Internet Service supports most Post Office Protocol 3 (POP3) and Internet Message Access Protocol (IMAP) accounts, including Windows Live™ Hotmail®, Google® Mail™, and Yahoo!® Mail.

• For information on how to associate a Microsoft® Outlook® Web Access account, see KB03133.

An email account can be associated with the BlackBerry Internet Service account using one of the following methods:

• Associating an email account using the BlackBerry smartphone
• Associating an email account using the BlackBerry Internet Service web site
• Associating an email account using the advanced integration method

Associating an email account using the BlackBerry smartphone

1. Verify that the BlackBerry smartphone is connected to the wireless network. For instructions, see KB02334.
2. Click Setup on the Home screen of the BlackBerry smartphone.
3. Click Email Accounts. If presented, click Internet Mail Account.
4. On the Email Accounts page, choose Set up an email account.
5. On the Email Setup page, choose the email account type you wish to add or click Other to enter your own email address.
6. On the Email Setup screen, type the email address and password and click Next. This will generate a message saying the email account was successfully configured.
7. Click OK.

    

Associating an email account using the BlackBerry Internet Service web site

Note: The BlackBerry Internet Service web site is not available for subscribers who are using a BlackBerry ID on their BlackBerry smartphone.  For more information on BlackBerry ID, see KB23716.

1. Navigate to the wireless service provider's BlackBerry Internet Service web site and log in to the account.

   Note: Go to the Support section at www.blackberry.com to find the wireless service provider's BlackBerry Internet Service web site.

2. Click Set Up Account.
3. Type the email address and password in the appropriate fields and click Next.

   The added account is listed with a check mark in the Valid column. New email messages will begin appearing on the BlackBerry smartphone from the added email account.

   If an error message appears, see KB10453 or KB02858.

Associating an email account using the advanced integration method

1. Navigate to the wireless service provider's BlackBerry Internet Service web site and log in to the account.
2. Click Set Up Account.
3. In the Email Address field, type the email address. Leave the Password field blank.
4. Select I will provide the settings to add this e-mail account and click Next.
5. Depending on the email environment, do one of the following:
6. • Select This is my personal email account and click Next.
   • Select This is my work email account and click Next.

When This is my personal email account has been selected, complete the following steps:

1. Select I will provide the settings to add this email account and click Next.
2. Type the messaging server name, the user name, and the correct password in the appropriate fields.
3. Click Next.

When This is my work email account has been selected, complete the following steps:

1. Select I will provide the settings to add this email account if the account uses POP or IMAP settings. Click Next.
2. Type the messaging server name, the user name, and the correct password (Microsoft Outlook Web Access URL and Mailbox Name for a Microsoft Outlook Web Access account) in the appropriate fields. Click Next.

POP or IMAP

Microsoft Outlook Web Access

The added account is listed with a check mark in the Valid column. New email messages will begin appearing on the BlackBerry smartphone from the added email account.

If an error message appears, see KB10453 or KB02858.

• BlackBerry® Internet Service