Unable to create a new BlackBerry® Internet Service account from the login screen.
- BlackBerry® Internet Service
Summary of causes
This issue might be caused by one of the following:- The personal identification number (PIN) or International Mobile Equipment Identity number (IMEI) is entered incorrectly.
- The BlackBerry Internet Service website being used to create the account is incorrect.
- The BlackBerry smartphone does not have the appropriate services activated to create a BlackBerry Internet Service account.
- A BlackBerry Internet Service account is already associated with the BlackBerry smartphone.
- The BlackBerry smartphone has not been registered on the wireless network.
- The BlackBerry smartphone has recently changed from one wireless service provider to another and is unable to create a BlackBerry Internet Service account.
- The user name that is being entered is already in use by another BlackBerry Internet Service account.
- The BlackBerry Internet Service account was created using the automatic login feature.
Cause 1
The PIN or IMEI is entered incorrectly.
Resolution 1
Verify the PIN and IMEI of the BlackBerry smartphone and enter them again. For instructions on locating the PIN and IMEI, see KB05026.
Cause 2
The BlackBerry Internet Service website being used to create the account is incorrect.
Resolution 2
Contact the wireless service provider for further assistance.
Cause 3
The BlackBerry smartphone does not have the appropriate services activated to create a BlackBerry Internet Service account. The following error message appears:
The system encountered an error.
Resolution 3
Contact the wireless service provider for further assistance.
Cause 4
A BlackBerry Internet Service account is already associated with the BlackBerry smartphone. One of the following error messages appears:
The PIN and IMEI you have provided is already associated with another account with our systems.
or
The PIN and IMEI are already in use.
Resolution 4
Contact the wireless service provider for further assistance.
Cause 5
The BlackBerry smartphone has not been registered on the wireless network.
Resolution 5
- Verify that the BlackBerry smartphone is connected to the data network.
- Register the BlackBerry smartphone on the wireless network. For instructions, see KB00510.
Cause 6
The BlackBerry smartphone has recently changed from one wireless service provider to another and is unable to create a BlackBerry Internet Service account. The following error message appears:
Service does not belong to allowed service for this customer.
Resolution 6
Contact the wireless service provider to verify that a BlackBerry Internet Service account can be created on the wireless service provider's website.
Cause 7
The user name that is being entered is already in use by another BlackBerry Internet Service account.
Resolution 7
Use a different user name for the BlackBerry Internet Service account.
Cause 8
The BlackBerry Internet Service account was created using the automatic login feature.
Resolution 8
For more information, see KB14380.
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