This knowledge base article contains an overview of several causes that prevent the BlackBerry® Administration Service Application Server (BAS-AS) service from running correctly. When an administrator attempts to access the BlackBerry Administration Service web console, the following error message appears:

Page could not be found.

Additionally if Internet Information Services (IIS) is running on the server and friendly errors are disabled in the browser, the following error is displayed:

You are not authorized to view this page
You do not have permission to view this directory or page using the credentials that you supplied.

HTTP Error 401.1 - Unauthorized: Access is denied due to invalid credentials.
Internet Information Services (IIS)

Cause 1

The following log lines appear in the BBAS-AS log file:

java.net.BindException: Address already in use: JVM_Bind:443
...
LifecycleException: Protocol handler initialization failed: java.net.BindException: Address already in use: JVM_Bind:443

Resolution 1

To resolve this issue, see KB18175.

Cause 2

The following log line appears in the BBAS-AS log file:

java.io.FileNotFoundException: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BAS\bin\web.keystore (The system cannot find the file specified

Resolution 2

To resolve this issue, see KB18173.

Cause 3

The BBAS-AS log file shows a log line similar to the following:

org.jboss.resource.JBossResourceException: Could not create connection; - nested throwable: (com.microsoft.sqlserver.jdbc.SQLServerException: The server blackberry is not configured to listen with TCP/IP.)

Resolution 3

To resolve this issue, see KB18174.

Cause 4

The following log lines appear in the BAS-AS log file:

[WARN] ... Could not create connection; - nested throwable: (com.microsoft.sqlserver.jdbc.SQLServerException: The TCP/IP connection to the host has failed. java.net.ConnectException: Connection refused: connect)
at org.jboss.resource.adapter.jdbc.local.LocalManagedConnectionFactory.createManagedConnection( LocalManagedConnectionFactory.java:179)
at org.jboss.resource.connectionmanager.InternalManagedConnectionPool.createConnectionEventListener( InternalManagedConnectionPool.java:577)

Resolution 4

To resolve this issue, see KB18176.

Cause 5

The BAS-AS log displays the following, where x is the Internet Protocol Address followed by the port number right before the service starts:

{main} [org.apache.coyote.http11.Http11Protocol] [INFO] Starting Coyote HTTP/1.1 on http-BES.DOMAIN.COM%2F x.x.x.x-18180
{main} [org.apache.coyote.http11.Http11Protocol] [INFO] Starting Coyote HTTP/1.1 on http-BES.DOMAIN.COM%2Fx.x.x.x-443
{main} [org.jboss.system.server.Server] [INFO] JBoss (MX MicroKernel) [4.3.0.GA (build: SVNTag=JBPAPP_4_3_0_GA date=200801031548)] Started in 5m:33s:801ms

Resolution 5

To resolve this issue, see KB18190.

Cause 6

The following log lines appear in the BAS-AS log file:

{main} [com.rim.bes.basplugin.mdscs.MDSCSManagerMapper] [WARN] [ASMC-2004] {u=SystemUser, t=136} mapMDSServiceConfigurationEntity2MDSCSServiceConfiguration service configuration DTO is not valid - Error details: message=null, type=VALUE_BELOW_MINIMUM_LENGTH, fieldConstraint=1, fieldName=serviceURL, fieldValue=, errorStringPlugInId=-1, errorStringId=null

Resolution 6

To resolve this issue, see KB18225.

Cause 7

The following log lines appear in the BAS-AS log file:

{main} [org.jboss.system.ServiceController] [WARN] Problem creating service jboss.remoting:type=Connector,transport=socket3843,handler=ejb3
java.lang.NullPointerException
at org.jboss.remoting.InvokerLocator.resolveHost(InvokerLocator.java:333)
at org.jboss.remoting.InvokerLocator.URIParse(InvokerLocator.java:257)
at org.jboss.remoting.InvokerLocator.parse(InvokerLocator.java:213)

Resolution 7

To resolve this issue, see KB18337.

Cause 8

BlackBerry Administration Service is unable to remain started after an attempt to upgrade the database was unsuccessful "An error occurred while executing a SQL statement"

[20000] (07/09 20:47:42.895):{0x22B4} [CBESDBInstaller::executeRetryDDL] COM Error 0x80040E2F - IDispatch error #3119 - Source: "Microsoft OLE DB Provider for SQL Server" - Description "Violation of PRIMARY KEY constraint 'PK_BASAuthenticationCredentials'. Cannot insert duplicate key in object 'dbo.BASAuthenticationCredentials'." Native error = 2627
[20000] (07/09 20:47:42.895):{0x22B4} [CBESDBInstaller::executeRetryDDL] COM Error 0x80040E2F - IDispatch error #3119 - Source: "Microsoft OLE DB Provider for SQL Server" - Description "The statement has been terminated." Native error = 3621
[20000] (07/09 20:47:42.895):{0x22B4} [CBESDBInstaller::executeRetryDDL] SQL Error for:
[10000] (07/09 20:47:42.895):{0x22B4} An attempt to upgrade the database was unsuccessful. An error occurred while executing an SQL statement.

As a result the BlackBerry Administration Service process keeps restarting in a loop giving the following error in the logs:

(04/16 14:23:45:931):{main} [org.hibernate.util.JDBCExceptionReporter] [WARN] SQL Error: 208, SQLState: S0002

(04/16 14:23:45:931):{main} [org.hibernate.util.JDBCExceptionReporter] [ERROR] Invalid object name 'BASTimerInitialStartDateTimes'.

(04/16 14:23:45:931):{WorkManager(2)-22} [com.rim.bes.bas.asynchronousmanager.AsynchronousManagerNonClusteredBean] [DEBUG] [BBAS-200] {u=SystemUser, t=260} Enter bean AsynchronousManagerNonClusteredBean.sendObjectMessage

(04/16 14:23:45:931):{WorkManager(2)-22} [com.rim.bes.bas.securitymanager.BASPrincipal] [DEBUG] [BBAS-200] {u=SystemUser, t=261} _checkForAllRoles this user has ALL CAPABILITIES

(04/16 14:23:45:946):{WorkManager(2)-22} [com.rim.bes.bas.serviceinstancemanager.ServiceInstanceManagerBean] [DEBUG] [BBAS-200] {u=SystemUser, t=261} Enter bean ServiceInstanceManagerBean.findServiceInstancesByPlugInAndServiceTypeLocal

(04/16 14:23:45:946):{WorkManager(2)-22} [com.rim.bes.bas.serviceinstancemanager.ServiceInstanceManagerBean] [DEBUG] [BBAS-200] {u=SystemUser, t=261} _findServiceInstance parameters: serviceInstanceId=43, locale=null, includeStatus=false, includeExtendedData=false, loadServiceConsumerRelationhships=false, loadServiceProducerRelationships=false

(04/16 14:23:45:946):{WorkManager(2)-22} [com.rim.bes.bas.securitymanager.BASPrincipal] [DEBUG] [BBAS-200] {u=SystemUser, t=262} _checkForAllRoles this user has ALL CAPABILITIES

(04/16 14:23:45:946):{main} [com.rim.bes.bas.BASExceptionStackInterceptor] [WARN] [BBAS-2007] {u=SystemUser, t=258} Caught unhandled RuntimeException in org.jboss.ejb3.EJBContainerInvocation method onStartupPerformStartupOperationsLocal - javax.persistence.PersistenceException: org.hibernate.exception.SQLGrammarException: could not execute query

Resolution 8

To resolve this issue, see KB24111

• BlackBerry® Enterprise Server 5.0