When the installation process for BlackBerry® Enterprise Server 5.0 is completed, the BlackBerry Administration Service user interface may not be accessible. The following message appears in response to an attempt to access the BlackBerry Administration Console:
The page cannot be displayed.
The BlackBerry Administration Service - Application Server service restarts repeatedly with the following error in the BBAS-AS logs:
{main} [com.rim.bes.basplugin.mdscs.MDSCSManagerMapper] [WARN] [ASMC-2004] {u=SystemUser, t=136} mapMDSServiceConfigurationEntity2MDSCSServiceConfiguration service configuration DTO is not valid - Error details: message=null, type=VALUE_BELOW_MINIMUM_LENGTH, fieldConstraint=1, fieldName=serviceURL, fieldValue=, errorStringPlugInId=-1, errorStringId=null
Alternatively when accessing the BlackBerry MDS-CS component with the BAS the following error could appear.
- BlackBerry® Enterprise Server 5.0 to 5.0 SP3
- Microsoft® SQL Server®
- SDR335398
- SDR343719
There are rows with missing URLs within the MDSServiceConfigurations table.
A quick-fix can be requested to correct the missing information in the database. To request this script, contact BlackBerry® Technical Support Services and refer to ESRQ00000840.
Although the issue has been corrected in BlackBerry Enterprise Server 5.0 SP1, updating a BlackBerry Enterprise Server 5.0 that is already affected to 5.0 SP1 or above will not resolve the issue. The quick-fix is the only resolution.
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