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BlackBerry Instant Messaging 2.5 application icon(s) does not appear on the BlackBerry smarpthone

Article ID: KB19305

Type: Support Content

Last Modified: 11-10-2011

 

Product(s) Affected:

  • BlackBerry® Internet Service
CollapseOverview

After the installation of one of the BlackBerry® Instant Messaging 2.5 applications, the application icon cannot be found on the BlackBerry smartphone.

 

CollapseEnvironment
  • BlackBerry® Device Software 4.5 to 7.0
  • BlackBerry Instant Messaging Application Suite 2.5
CollapseCause

When activating a BlackBerry smartphone on a BlackBerry® Enterprise Server, an IT policy is applied on the device that may restrict applications allowed on the device.

 

CollapseResolution

Contact the BlackBerry Administrator and confirm if any of the following IT Policies have been implemented on the BlackBerry Enterprise Server and are currently applied to the user account's IT policy.

"Allow Public Google talk Services"
"Allow Public WLM Services"
"Allow Public Yahoo! Messenger Services"
"Allow Public IM Services"

For more information on these IT Policies please review the BlackBerry Enterprise Server IT Policy guide: http://docs.blackberry.com/en/admin/deliverables/7229/Service_Exclusivity_policy_group_204231_11.jsp

 

CollapseAdditional Information
Removed "Allow Public AIM Services" from the list of policies in Resolution as this application is end of life and the app would have no service after October 28, 2011.

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