Applications that were previously installed are removed after an update or switch to a BlackBerry® smartphone running BlackBerry® Device Software 5.0.
NOTE: This can happen when either updating to BlackBerry Device Software 5.0, or when using the Switch Device Wizard to switch to a new BlackBerry smartphone running BlackBerry Device Software 5.0.
For a list of applications that may be affected, please see the Additional Information section of this article.
If the application was installed using the BlackBerry App World™ storefront, see KB19976 for more information.
- BlackBerry® Device Software 5.0
- BlackBerry® Bold™ 9000 smartphone
- BlackBerry® Bold™ 9650 smartphone
- BlackBerry® Bold™ 9700 smartphone
- BlackBerry® Curve™ 8300 Series
- BlackBerry® Curve™ 8500 Series
- BlackBerry® smartphone applications
- BlackBerry® Storm™ 9500 Series
- BlackBerry® Tour™ 9630 smartphone
Applications that were built for, and are running on BlackBerry Device Software 4.7, do not run correctly on BlackBerry Device Software 5.0. BlackBerry Device Software 5.0 automatically removes any applications that are not compatible with the BlackBerry smartphone.
Compatible versions of the applications that have been removed from the BlackBerry smartphone can be downloaded using one of the following methods:
- The Virtual Preload icon on the BlackBerry smartphone
- Application Center
- BlackBerry® App World™ Storefront
- http://www.blackberry.com or http://mobile.blackberry.com
Below is a summary of the expected behavior when updating to BlackBerry Device Software 5.0:
| RIM developed add-on application | Expected behavior after a software update from BlackBerry Device Software 4.5 to BlackBerry Device Software 5.0 |
| AOL® Instant Messenger™ service (AIM® service) for BlackBerry® smartphones |
Will be removed. Can be re-added using the following:
|
| BlackBerry App World |
Will be removed. Can be re-added using the following:
|
| BlackBerry® Messenger |
Will be removed. Can be re-added using:
|
| BlackBerry® Wallet |
Will be removed. Can be re-added using:
For more information on BlackBerry Wallet and restoring data, please see http://www.blackberry.com/btsc/kb19911 |
| Facebook® for BlackBerry® smartphones |
Will be removed. Can be re-added using:
|
| Google Talk™ for BlackBerry® smartphones |
Will be removed. Can be re-added using:
|
| MySpace® for BlackBerry® smartphones |
Will be removed. Can be re-added using:
|
| Ticketmaster® for BlackBerry® smartphones |
Will be removed. Can be re-added using:
|
| TiVo® for BlackBerry® smartphones |
Will be removed. Can be re-added using:
|
| Visual Voice Mail for BlackBerry smartphones |
Will be removed. Can be re-added using:
|
| Windows Live™ Messenger |
Will be removed. Can be re-added using:
|
| Yahoo!® Messenger for BlackBerry® smartphones |
Will be removed. Can be re-added using:
|
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.