When certain Microsoft® hotfixes are applied to Windows Server® 2008 or Windows Server 2008 R2 before or after installation of the BlackBerry® Administration Service, the following may be observed when attempting to open the BlackBerry Administration Service console:

• The BlackBerry Administration Services start and stop immediately (as observed in the Microsoft® Application Event Viewer log)

The Windows application Event logs report the following errors:

Log Name:      Application
Source:        Application Error
Date:          24/10/2011 15:59:36
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SERVER01
Description:
Faulting application name: BAS-NCC.exe, version: 1.2.3.0, time stamp: 0x3f1e456d
Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b29c
Exception code: 0xc0000005
Fault offset: 0x0002de24
Faulting process id: 0x1288
Faulting application start time: 0x01cc925d8099a894
Faulting application path: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BAS\External\Bin\BAS-NCC.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll

Log Name:      Application
Source:        Application Error
Date:          24/10/2011 15:59:36
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SERVER01
Description:
Faulting application name: BAS-AS.exe, version: 1.2.3.0, time stamp: 0x3f1e456d
Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b29c
Exception code: 0xc0000005
Fault offset: 0x0002de24
Faulting process id: 0x12a0
Faulting application start time: 0x01cc925d80eab800
Faulting application path: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BAS\External\Bin\BAS-AS.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll

*Please note that BlackBerry® Enterprise Server services that handle communication to BlackBerry® smartphone users are not affected.

• BlackBerry® Enterprise Server 5.0 to 5.0 SP2
• Windows®
• Windows Server® 2008 and 2008 R2
• DT 786855

When either of the following Microsoft hotfixes or Service Pack are installed on the same server as the BlackBerry Administration Server services, the BlackBerry Administration Service Application Server (BAS-AS) and BlackBerry Administration Service Native Code Container (BAS-NCC) services stop and restart.

Note: Even if the logging level is raised, no log information is generated.

• Hotfix for MS10-021 related to Microsoft KB979683
• Hotfix for MS10-047 related to Microsoft KB981852
• Hotfix for MS11-011 related to Microsoft KB2393802
• Hotfix for MS11-068 related to Microsoft KB2556532
• Windows 2008 R2 Sp1 (cumulative update including the above hotfixes http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=269)

Upgrade to BlackBerry Enterprise Server 5.0 SP3.

Select the most suitable workaround where appropriate:

Method 1

• Uninstall Microsoft hotfix KB 979683.
• Uninstall Microsoft hotfix KB 981852.
• Uninstall Microsoft hotfix KB 2393802.
• Uninstall Microsoft hotfix KB 2556532.
• Uninstall Microsoft Windows 2008 R2 Sp1
• Reboot the affected BlackBerry Enterprise Server.

Method 2

• Install a new BlackBerry Administration Service node on a Windows Server 2003 into the same pool as the existing non functional BlackBerry Administration Service node.
• The affected BlackBerry Administration Server Services on the affected server can be stopped and set to manual. The BlackBerry Administration Service does not need to be uninstalled.
• Other BlackBerry Services should remain running on the existing server, with the Microsoft patch applied, as they are not affected by this issue.