- BlackBerry Enterprise Server for Microsoft® Exchange
- Microsoft® Outlook
Calendar entries on the BlackBerry® smartphone are not reconciled with the BlackBerry user's Calendar in Microsoft® Outlook.
The following error is displayed in the BlackBerry® Enterprise Server debug log:
{0x182} Server = server01, Mailbox = /o=org/ou=org_unit/cn=recipient/cn=user Description = You do not have permission to log on. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]
The main reason this error occurs is that the BlackBerry® Enterprise Server Service Account does not have the required permissions on the target Microsoft® Exchange Server to complete the operation. Permissions for this account need to be validated if this issue is occuring.
Steps to grant the required access for the BlackBerry Service Account to the relevant Microsoft Exchange Server can be found in the following KB Article
KB02276 Assign Service Account Permissions for a BlackBerry Enterprise Server for Microsoft Exchange
If the issue persists after ensuring the required permissions have been granted further investigation will be required, please review the following KB Article for further steps:
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