"Service fails to start, generating error 1068" appears when the BlackBerry Enterprise Server is started

Article ID: KB01274

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
CollapseEnvironment
  • BlackBerry® Enterprise Server 2.1 through 5.0
  • Microsoft® Exchange 5.5, Microsoft Exchange 2000, and Microsoft Exchange 2003
  • Windows®
CollapseOverview

The following error appears when the BlackBerry Enterprise Server is started:

Service failed to start, generating error 1068

CollapseCause

Cause 1

The BlackBerry Enterprise Server is configured to depend on the Microsoft Exchange Information Store, but the Microsoft Exchange Information Store is not installed.

Cause 2

A dependency has been created for one or more of the BlackBerry Enterprise Server services and the dependency has not started.

CollapseResolution

Resolution 1

Warning: The following procedure involves modifying the computer registry. This can cause substantial damage to the Windows operating system. Document and back up the registry entries prior to implementing any changes.

Complete the following steps:

  1. Open the Registry Editor by clicking Start > Run. Type regedit and click OK.
  2. Depending on the version of the BlackBerry Enterprise Server, go to one of the following locations:

    BlackBerry Enterprise Server 2.1

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BlackBerry Service

    BlackBerry Enterprise Server 3.5 to 3.6

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BlackBerry Server\<BlackBerry_Enterprise_Server_name>

    BlackBerry Enterprise Server4.0 to 5.0

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BlackBerry Dispatcher

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BlackBerry Policy Service

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BlackBerry SyncServer

  3. Double-click DependOnService.
  4. In the Data field, delete MSExchangeIS from the entry.
  5. Repeat the above procedure for the following registry entries, if they are present:
    • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services
    • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services
    • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services
  6. For BlackBerry Enterprise Server 4.0 to 5.0, restart the BlackBerry Enterprise Server.

Important: Restarting the BlackBerry Enterprise Server delays email message delivery to BlackBerry smartphones. For more information, see KB04789.

For BlackBerry Enterprise Server 2.1 to 3.6, if the problem is not resolved, complete these steps:

  1. In Windows Administrative Tools, double-click Services.
  2. For BlackBerry Enterprise Server 2.1, right-click BlackBerry Enterprise Server Service.

    For BlackBerry Enterprise Server 3.5 through 3.6, right-click BlackBerry Server <BlackBerry_Enterprise_Server_name>.

  3. From the Startup type drop-down list, select Manual.
  4. Click Apply, then click OK.
  5. Double-click Net Logon Service.
  6. From the Startup type drop-down list, select Automatic.
  7. Click Apply, then click OK.
  8. Restart the BlackBerry Enterprise Server.

    Important: Restarting certain BlackBerry Enterprise Server services delays email message delivery to BlackBerry smartphones. For more information, see KB04789.

  9. Depending on the version of the BlackBerry Enterprise Server, in Services, start the BlackBerry Enterprise Server Service or the BlackBerry Server <BlackBerry_Enterprise_Server_name> Service.
  10. Start all services on the Microsoft Exchange Server where the BlackBerry Enterprise Server administration mailbox is located.

For BlackBerry Enterprise Server 2.1 through 3.6, if the problem is still not resolved, complete the following steps:

  1. From a command prompt, go to C:\Program Files\Research In Motion\BlackBerry Enterprise Server
  2. Type BlackBerryServer -remove and press ENTER.
  3. Type BlackBerryServer -install -login=<domain_name>\<administration_account> -password=<password> -auto and press ENTER.
  4. Close the command prompt.

Resolution 2

Complete the following steps:

  1. Go to Start > Run and type services.msc to open the Services window.
  2. Check what BlackBerry Enterprise Services are not in a Started status.
  3. Select the BlackBerry Enterprise Server service that is not started and select Properties.
  4. Select the Dependencies tab.
  5. Make a note of all the dependences listed for the service. Make sure to verify any dependencies that have a plus sign too.
  6. Make sure that all the dependencies are started in the Services window.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.