How email reconciliation works on a BlackBerry smartphone

Article ID: KB02914

Type: Support Content

Last Modified: 06-27-2013

 

Product(s) Affected:

  • Desktop Software (Windows)
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
  • BlackBerry Enterprise Server for Novell GroupWise
CollapseEnvironment
  • BlackBerry Desktop Software 3.6 to 5.0 SP4
  • BlackBerry Enterprise Server for IBM Domino
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for Novell GroupWise
CollapseOverview

Messages between a BlackBerry smartphone and the email application can be reconciled in one of the following two ways:

  • Wirelessly
  • BlackBerry Desktop Manager

The following table describes the two email reconciliation methods used to update the email application including manual and automatic triggers:

Method Description Action
Wireless Email is automatically reconciled to ensure that messages, appointments, and other items on the computer email application and BlackBerry smartphone match.

On the BlackBerry smartphone, open Messages, press the Menu key, select Options > Email Reconciliation, and verify Wireless Reconcile is On.

BlackBerry smartphones based on Java: Reconciles automatically every 30 minutes for BlackBerry Enterprise Server enabled devices for the BlackBerry Enterprise Server related mailbox or when the number of items to be reconciled reaches 100. Reconciles automatically every 15 to 20 pull cycles (when actively sending and receiving messages)when checking for messages for BlackBerry Enterprise Server enabled devices for the BlackBerry Enterprise Server related mailbox.

Wireless Performs manual email reconciliation on the BlackBerry smartphone. On the BlackBerry smartphone, open Messages, press the Menu key, and select Reconcile Now.

BlackBerry
Desktop Manager

Performs manual email reconciliation in the BlackBerry Desktop Manager. Open the BlackBerry Desktop Manager > Synchronize. Check the Reconcile messages check box and click Synchronize now.
BlackBerry Desktop Manager Reconciles email automatically each time the BlackBerry smartphone is connected to BlackBerry Desktop Manager.

Activate automatic synchronization

Open the BlackBerry Desktop Manager > Synchronize. Select the Reconcile messages check box and the Automatic synchronization check box.

CollapseAdditional Information

For more information on configuring the Wireless Reconcile option, see the User Guide for the BlackBerry smartphone.

For more information on managing Wireless Reconciliation on the BlackBerry Enterprise Server please see KB20044

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