Requirements for integrating IMAP and POP email accounts with a BlackBerry Internet Service account

Article ID: KB03119

Type: Support Content

Last Modified: 01-10-2012

 

Product(s) Affected:

  • BlackBerry Internet Service
CollapseEnvironment
  • BlackBerry® Internet Service

 

CollapseOverview

Important: Some service providers do not support integration with all email accounts. Contact the service provider to verify that POP and Internet Message Access Protocol (IMAP) email accounts are supported.

The following table displays the settings required on the POP and IMAP server to successfully integrate an external POP3 or IMAP email account with a BlackBerry® Internet Service account. Additionally, all message identifiers must be unique; message identifiers cannot be re-used or changed for an account.  

Description Requirements for POP Requirements for IMAP
command support UID, TOP, RETR SEARCH, SELECT, INBOX
errors

-ERR must precede all error messages

-
acknowledgements +OK must precede all acknowledgements -
connections must be accepted on port 110 or 995 must be accepted on port 143 or 993
destination servers must return the logon prompt within 15 seconds of connecting must return the logon prompt within 15 seconds of connecting
external mail account password protected password protected
connection security The connection security depends on the destination server accepting the connection. The BlackBerry Internet Service establishes a connection using Secure Sockets Layer (SSL) on port 995 or use plain text authentication on port 110. The connection security is dependant on the destination server accepting the connection. The BlackBerry Internet Service can establish a connection through SSL on port 993 or use plain text authentication on port 143.
CollapseAdditional Information

For more information about BlackBerry Internet Service, see http://na.blackberry.com/eng/support/software/internet.jsp.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.