How to clear the BlackBerry Browser cache on a BlackBerry smartphone

Article ID: KB03865

Type: Support Content

Last Modified: 07-23-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry Desktop Software for Windows
CollapseEnvironment
  • BlackBerry® Desktop Software 5.0 to 6.1
  • BlackBerry® Device Software 4.5 to 5.0
  • BlackBerry® Browser
  • BlackBerry® 7
  • BlackBerry® 6
CollapseOverview

To force a request for a fresh web page from the Internet Protocol (IP) proxy, the BlackBerry® Browser cache can be cleared on the BlackBerry® smartphone using either the BlackBerry® Desktop Software or the BlackBerry smartphone.

To use the BlackBerry smartphone to clear the BlackBerry Browser cache complete the following steps:

For BlackBerry smartphones running BlackBerry® Device Software 4.5 to 5.0:

  1. On the Home screen of the BlackBerry smartphone, click the Options icon, then select the About option.
  2. Check the screen to confirm that the BlackBerry smartphone is running BlackBerry Device Software version 4.5 or later.
  3. If the BlackBerry Device Software version is earlier than 4.5, upgrade the BlackBerry Device Software. For instructions, see KB03901.
  4. On the Home screen of the BlackBerry smartphone, click Browser.
  5. Press the Menu key, and click Options.
  6. Click Cache Operations.
  7. Click Clear on the corresponding cache items that are to be removed.  
For BlackBerry smartphones running BlackBerry® 6 and BlackBerry® 7:
  1. On the Home screen of the BlackBerry smartphone, click Browser.
  2. Press the Menu key, and click Options.
  3. Scroll to the very bottom of the options list where there will be a section called Clear Browsing Data.
  4. Select the desired options and choose Clear Now.



To use the BlackBerry Desktop Software to clear the BlackBerry Browser cache, complete the following steps:

 

For BlackBerry® Desktop Manager 5.0, complete the following steps:

  1. Connect the BlackBerry smartphone to the computer.
  2. Open the BlackBerry Desktop Manager and double-click Backup and Restore.
  3. Click Advanced.
  4. From the list of available databases on the BlackBerry smartphone, click Browser Cache or Browser Data Cache, and then click Clear.

For BlackBerry® Desktop Software 6.0 to 6.1, complete the following steps:

  1. Connect the BlackBerry smartphone to the computer.
  2. Open the BlackBerry Desktop Software and click the Device drop down and select Delete Data .
  3. Click Selected data.
  4. From the list of available databases on the BlackBerry smartphone, click Browser Cache or Browser Data Cache, and then click Delete.
CollapseAdditional Information
This process can also be referred to as clearing the Temporary Internet Files.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.