Differences in browsers on the BlackBerry smartphone

Article ID: KB03892

Type: Support Content

Last Modified: 07-17-2014


Product(s) Affected:

  • BlackBerry Internet Service
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Lotus Domino
  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry smartphone
  • BlackBerry Enterprise Server
  • BlackBerry Internet Service

Depending on the wireless service provider and integration option (BlackBerry Enterprise Server or BlackBerry Internet Service), more than one browser may appear on the BlackBerry smartphone.

WAP Browser

The Wireless Application Protocol (WAP) Browser views Wireless Markup Language (WML) web pages. This browser is provided by the wireless service provider. The WAP browser’s name and icon typically varies between wireless service providers.

BlackBerry Browser

The BlackBerry Browser views HTML web pages both on the Internet and the work intranet. It is available if the BlackBerry smartphone is integrated with an email account using one of the following:

  • BlackBerry Enterprise Server 3.5 to 5.0 SP4 for Microsoft Exchange
  • BlackBerry Enterprise Server 2.2 to 5.0 SP4 for IBM Domino
  • BlackBerry Enterprise Server 4.1 to 5.0 SP4 for Novell GroupWise

Internet Browser

The Internet Browser on the BlackBerry smartphone views HTML web pages. Some wireless service providers enable the Internet Browser as part of the BlackBerry Internet Service. The Internet Browser is available if the BlackBerry smartphone has BlackBerry Device Software 3.7 through 6.0. However, some wireless service providers require BlackBerry Device Software 4.0 to use the Internet Browser. 

CollapseAdditional Information
For more information about using the browser, visit the BlackBerry YouTube channel.

For related troubleshooting information, see:

  • KB11678 The BlackBerry smartphone user is unable to connect to the Internet with the BlackBerry device.
  • KB03710 The Internet Browser icon does not appear on the BlackBerry smartphone.
  • KB12971 The BlackBerry smartphone user is unable to view a specific web page using the Internet Browser.


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