Network@etp email messages are received on the BlackBerry smartphone and email application

Article ID: KB04254

Type: Support Content

Last Modified: 06-04-2012

 

Product(s) Affected:

  • Desktop Software (Windows)
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
  • BlackBerry Enterprise Server for Novell GroupWise
CollapseEnvironment
  • BlackBerry® Desktop Software
  • BlackBerry® Enterprise Server
  • BlackBerry smartphones
CollapseOverview

Frequent email messages from network@etpXX.etp.XX.blackberry.net where XX are variables depending on the BlackBerry smartphone user's location, appear on the BlackBerry smartphone or the email application, for example Microsoft® Outlook®. The body of the email message displays the following:

This message is used to carry data between the BlackBerry Handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.

The email message also contains an ETP.DAT attachment.

 

Complete the following steps until a resolution can be found:

 

Step 1 - BlackBerry Desktop Manager has been configured to use the BlackBerry Enterprise Server or BlackBerry Desktop Redirector while the BlackBerry smartphone is configured to use the BlackBerry Internet Service.

  1. Verify that the BlackBerry Desktop Manager has been configured to use the BlackBerry Enterprise Server or the BlackBerry Desktop Redirector by completing the following step:
    • Look for Email Settings in the BlackBerry Desktop Manager. Email Settings only appears if the BlackBerry Enterprise Server or BlackBerry Desktop Redirector option was selected during the installation process of the BlackBerry Desktop Software.
  2. If Email Settings is displayed in the BlackBerry Desktop Manager, remove the BlackBerry Desktop Manager or change the configuration of the BlackBerry Desktop Manager for use with the BlackBerry Internet Service.
  • For instructions on removing the BlackBerry Desktop Manager, see KB02206 .
  • For instructions on changing the configuration of the BlackBerry Desktop Manager for use with the BlackBerry Internet Service, see KB03179 .


Step 2 - A BlackBerry smartphone contains Desktop[...] service books that are attempting to communicate with the BlackBerry Enterprise Server or BlackBerry Desktop Redirector while the BlackBerry smartphone is configured to use the BlackBerry Internet Service.

Delete the Desktop[...] service books from the BlackBerry smartphone. To delete the Desktop service books, perform the following steps:

  1. From the Home screen of the BlackBerry smartphone, go to Options > Advanced Options > Service Book.
  2. Highlight the Desktop[...] service book.
  3. Press the Menu key and click Delete.


Step 3 - A BlackBerry smartphone is attempting to perform the enterprise activation process with the BlackBerry Enterprise Server.

Cancel the enterprise activation process from the BlackBerry smartphone or troubleshoot enterprise activation process issues.

  • To cancel the enterprise activation process, from the Home screen of the BlackBerry smartphone, click Options > Advanced Options > Enterprise Activation. Press the Menu key and click Cancel
  • To troubleshoot enterprise activation process issues, see KB13852 or contact the BlackBerry Enterprise Server administrator.

CollapseAdditional Information

When the BlackBerry Desktop Manager is installed on a computer that is not associated with a Microsoft® Exchange email account, the BlackBerry Desktop Manager must be installed using the BlackBerry Internet Service option.

Note: If the BlackBerry Internet Service option is not selected during the installation of the BlackBerry Desktop Manager, network@etp email messages might be sent to the BlackBerry smartphone.

Clear the Forward to Device check box in the Email Settings of BlackBerry Desktop Manager 4.3 and later to stop Network@etp email messages from being sent to the BlackBerry smartphone. Network@etp email messages may still be sent for a few hours as the queue is cleared.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.