Wizard was interrupted before software could be completely installed

Article ID: KB04384

Type: Support Content

Last Modified: 07-18-2012


Product(s) Affected:

  • BlackBerry Desktop Software for Windows
Jump to: Environment | Overview
  • BlackBerry® Desktop Software
  • BlackBerry® Device Software

When installing BlackBerry® Desktop Software or BlackBerry® Device Software on the computer, you receive the following error:

  • The wizard was interrupted before <software_name> could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again.


Complete the following steps in order until resolution is obtained: 


Step 1 - The Windows® Installer is corrupt or out-of-date.

Download and install the current version of the Windows Installer from the Microsoft® web site.

Step 2 - There is insufficient memory on the root drive or root partition.

Make sure there are 100 MB of space available on the root drive or root partition. This amount is required to decompress the files in the temp folder and to store rollback information in the Windows folder.

Step 3 -  The system temp folder has insufficient memory or contains files that conflict with the software installation files.

Clear the contents of the system temp folder. The setup.exe file extracts files to the temp folder and runs them.

Note: The system temp folder location can be verified by reviewing the system's environment variables for TEMP.

Step 4 - The account used to install the software has insufficient administrative rights.

A local or domain account that has administrative privileges is required to run a Windows Installer-based setup.exe file.

Step 5 - A script-blocking service has been authorized to block the ISScript9.msi file.

Perform one of the following actions:

  • If script-blocking software (such as a firewall) is preventing the installation from continuing, and an option is available to allow the installation to continue, allow the installation to continue.
  • If script-blocking software is preventing the installation from continuing, and no option is available to allow it to continue, turn off the script-blocking software and attempt to install the software again.
  • If script-blocking software does not prompt you, and the installation is still interrupted, complete the following steps:

NOTE: Before clicking Disable All make sure to note any services that are already disabled. This way when enabling the services later you do not enable services that are supposed to be turned off by default.

  1. On the computer, click Start > Run.
  2. Type msconfig and click OK.
  3. Select the Start Up tab.
  4. Select Disable all at the bottom of the screen.
  5. Select the Services tab.
  6. Put a checkmark in Hide All Microsoft Services.
  7. Click Disable All.
  8. Press Apply.
  9. Restart the computer.
  10. Turn on the start up items on the computer by completing the following steps:
NOTE: After clicking Enable All you will have to remove the check for any services that were turned off by default before disabling all services as shown above.
  1. On the computer, click Start > Run.
  2. Type msconfig and click OK.
  3. Select the Start up tab.
  4. Select Enable all at the bottom of the screen.
  5. Select the Services tab, and select Enable all.
  6. Restart the computer.

Note: If Norton AntiVirus TM is installed, refer to the following website to learn how to turn off script blocking: http://service1.symantec.com/Support/nav.nsf/pfdocs/2001082912274906

Step 6 - You are upgrading the software, but a previous version was not properly removed from the computer before upgrading.

Perform a clean uninstall before reinstalling. For more information, see KB02206.



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