BlackBerry smartphone does not turn on and the LED flashes

Article ID: KB04596

Type: Support Content

Last Modified: 01-20-2014

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry 7.1 and earlier
CollapseOverview

The BlackBerry smartphone does not turn on, and the light-emitting diode (LED) flashes twice, pauses, and repeats.

CollapseCause

The BlackBerry device software is not installed.

CollapseResolution

Re-install the BlackBerry Device Software.

To complete the reload using BlackBerry Desktop Software for PC, see KB03621.

To complete the reload using BlackBerry Desktop Software for Mac, see KB19915

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.