"Some databases failed to synchronize: Address Book" error message appears during Enterprise Activation

Article ID: KB10009

Type: Support Content

Last Modified: 04-10-2012


Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry® Enterprise Server for IBM® Lotus® Domino®
  • BlackBerry® Enterprise Server for Microsoft® Exchange 
  • BlackBerry® Enterprise Server for Novell® GroupWise®
  • SDR101354

While performing the enterprise activation process on a BlackBerry® smartphone, the following error message appears:

Some databases failed to synchronize: Address book

If the above error occurs, please follow the below checklist

1)  Ensure that at least one of the following fields for the contact is populated(not blank)

     First Name
     Last Name
     Company Name

2)  Check that there are no special characters within the BlackBerry smartphone Address Book, IBM Lotus Notes address book, or Microsoft Outlook contact

Special characters include: () # $ @ ! & % " - , ^ " ; ,

3)  For Novell GroupWise users, only the Display Name is populated

Check Novell GroupWise contacts for any entries that do not have a first name and last name. If there is a contact that does not have a first name and last name, type information into those fields.

Once this change is made, admin can synchronize the Address Book on the smartphone by performing the following steps:

  1. On the smartphone, open Address Book
  2. Display the menu and click Options
  3. Set Wireless Synchronization to No and then save the changes
  4. Open the Address Book Options screen again
  5. Set Wireless Synchronization to Yes and save the changes
CollapseAdditional Information
Distribution lists do not synchronize to the smartphone during the activation process and can cause the same error message.


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