Unable to browse to web sites when using the Mobile Data Service or Mobile Data Connection Service

Article ID: KB10190

Type: Support Content

Last Modified: 12-14-2011


Product(s) Affected:

  • BES5
  • BlackBerry® Enterprise Server version 3.6 to 4.1
  • BlackBerry® Mobile Data Service
  • BlackBerry® Mobile Data System (BlackBerry MDS)

The BlackBerry smartphone user is unable to browse to any web sites using the BlackBerry Mobile Data Service or BlackBerry MDS Services.


The Pull Authorization, through which a system administrator can allow or block access to web sites based on roles defined in the Access Control List, has been turned on on the BlackBerry Enterprise Server. However, no roles have been configured. By default, access is denied to all web sites unless otherwise specified by the roles configuration.


The system administrator of the BlackBerry Enterprise Server can configure roles to allow for browsing to the specified web sites, or disable the Pull Authorization from the BlackBerry Mobile Data Service or BlackBerry MDS Services.

Once that has been completed, restart the BlackBerry Mobile Data Service or BlackBerry MDS Services.

CollapseAdditional Information

Refer to the BlackBerry Enterprise Server Administration Guide for more information on configuring roles for Pull Authorization.

Refer to KB04379 for more information on how to use wildcard symbols when configuring roles.


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