"The feature you are trying to use is on a network resource that is unavailable" when uninstalling BlackBerry Desktop Manager

Article ID: KB10220

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Desktop Software for Windows
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  • BlackBerry® Desktop Software
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When attempting to uninstall BlackBerry Desktop Software using the Add or Remove Programs function in Windows®, the BlackBerry smartphone user receives the following error:

The feature you are trying to use is on a network resource that is unavailable. Click OK to try again.

After the BlackBerry Desktop Software is successfully installed, the BlackBerry smartphone user is unable to open the application. When the BlackBerry smartphone user attempts to open the BlackBerry Desktop Software, the computer looks for the .msi file when trying to launch or open the application. 

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Resolution 1

  1. Locate and run the BlackBerry Desktop Software .msi installation file. The installation file can be found on the BlackBerry Desktop Software Installation CD or downloaded from the wireless service provider's web site.
  2. Click Remove when prompted. The Install Wizard removes the BlackBerry Desktop Software from the computer.
  3. Reinstall the BlackBerry Desktop Software.



Resolution 2

Perform a clean uninstall of the BlackBerry Desktop Software. Refer to KB02206.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.