- BlackBerry® Device Software 4.0 to 7.0
- BlackBerry smartphones
If the BlackBerry® smartphone user cannot use the Delete or Delete Prior menu options to delete email messages from the BlackBerry smartphone, one of the following error messages might appear:
You are unable to delete messages using the Delete Prior menu item.
You are unable to delete messages using the Delete or Delete Prior menu item.
The Messages database on the BlackBerry smartphone is corrupted and must be cleared.
Clear the Messages database using the Backup and Restore tool in the BlackBerry® Desktop Manager. For instructions, see KB10167.
Note: While the Messages database is being cleared, the following error message might appear:
Unable to clear database. Unrecognized data
If this happens, complete the following steps:
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.