How to reset the Password Keeper application on the BlackBerry smartphone

Article ID: KB10580

Type: Support Content

Last Modified: 12-14-2011


Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry® smartphones

The Password Keeper application on the BlackBerry smartphone resets after 10 failed login attempts. Entering an incorrect password ten times will cause the program to reset itself, thereby allowing a new password to be set.

CollapseAdditional Information

This procedure erases all data in the Password Keeper application only. It will not affect the rest of the data on the BlackBerry smartphone. If the Password Keeper application is unable to be reset in this manner, from BlackBerry® Desktop Manager, run Application Loader to remove and then reinstall the Password Keeper application. For assistance using the application loader tool, see the BlackBerry Desktop Software User Guide at


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