Unable to restore a backup file to a replacement BlackBerry smartphone

Article ID: KB10747

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • BlackBerry Desktop Software for Windows
CollapseEnvironment
  • BlackBerry® Desktop Manager version 4.1 to 5.0
  • BlackBerry smartphone
CollapseOverview

When attempting to restore a backup file to a replacement BlackBerry smartphone, the restore process fails.

CollapseCause

There is a corrupt database within the backup file.

CollapseResolution

Perform a selective restore of the backup file, excluding the affected database. For instructions, see KB10339.

Also, ensure that information from the previous BlackBerry smartphone is backed up correctly. For instructions, see KB03953.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.