The Email Setup application is missing from the BlackBerry smartphone

Article ID: KB10773

Type: Support Content

Last Modified: 12-18-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry Internet Service
CollapseEnvironment
  • BlackBerry Internet Service
  • BlackBerry smartphones
CollapseOverview

The Email Setup icon is not displayed on the Home screen or the Email Setup application is not found on the BlackBerry smartphone. In some cases Email Setup is accessible but it fails to launch when Internet Mail Account is clicked.

CollapseCause

This issue might be caused by one of the following:

  1. The Email Setup application is not installed on the BlackBerry smartphone.
  2. The appropriate Service Books are not present on the BlackBerry smartphone.
  3. The Email Setup icon may not appear when certain BlackBerry device themes are in use.
  4. The feature is not currently supported by the wireless service provider.
  5. The BlackBerry smartphone may not have a correct service plan.
CollapseResolution

Cause 1

The Email Setup application is not installed on the BlackBerry smartphone. Complete one of the below steps to reinstall the Email Setup application to the BlackBerry smartphone.

Resolution 1

For Windows Computer

Download and install the latest version of the BlackBerry Desktop Software and BlackBerry Device Software on a Windows computer. For more information, please see KB12532.

Once the BlackBerry Desktop Software and BlackBerry Device Software have been installed, use the Applications tab in BlackBerry Desktop Software to install the Email Setup application. For instructions on installing applications with BlackBerry Desktop Software, please refer to the user guide.

For Mac Computer

Only the BlackBerry Desktop Software is required for installing the Email Setup application from a Macintosh computer.

Click here to download BlackBerry Desktop Software for Mac.

Once installed, refer to the user guide for instructions on installing applications using BlackBerry Desktop Software for Mac.


Cause 2

The appropriate Service Books are not present on the BlackBerry smartphone.

Resolution 2

Resend Service Books to the BlackBerry smartphone. For instructions, see KB02830.


Cause 3

The Email Setup icon may not appear when certain BlackBerry smartphone themes are in use.

Resolution 3

Change the BlackBerry smartphone theme to BlackBerry Dimension - Icon. To change the theme, complete the following steps:

  1. Open the Options menu.
  2. Click Theme.
  3. Select BB Dimension-Icon and click Activate.
  4. Once the Email Setup icon has been used, change back to the desired theme.

Note: If the T-Mobile Zen theme is active, the email setup option will be accessible from the T-Mobile browser.


Cause 4

The feature is not currently supported by the wireless service provider.

Resolution 4

Consult with the wireless service provider for the BlackBerry smartphone to confirm that they support this feature.


Cause 5

The BlackBerry smartphone may not have a correct service plan.

Resolution 5
Contact Wireless Provider to verify that correct service plan is enabled for BlackBerry Internet Service features

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.