"USB charging current is insufficient" appears on the BlackBerry smartphone

• BlackBerry Desktop Software

The following error message appears on the BlackBerry® smartphone when it is connected to a computer that is running the BlackBerry Desktop Manager using a USB cable:

USB charging current is insufficient

Complete the following steps until resolution is obtained.  

Step 1 - An earlier version of BlackBerry Desktop Manager is installed that contains an incompatible version of the BlackBerry USB drivers.

To resolve this issue, complete the following steps:

1. Perform a clean uninstall of the BlackBerry® Desktop Software. For instructions, see KB02206 .
2. Download and install the latest version of BlackBerry Desktop Software from the wireless service provider's web site.

Step 2 - The BlackBerry smartphone is incorrectly detected by Windows Device Manager as a mass storage device.

To resolve this issue, complete the following steps:

1. Disable mass storage mode on the BlackBerry smartphone. For instructions, see KB13564 .
2. On the computer, uninstall the Mass Storage device listed under Universal Serial Bus Controllers in the Windows Device Manager.
3. On the computer, click Action and select Scan for Hardware Changes. The BlackBerry smartphone should be recognized as BlackBerry device and the error message should disappear.

Step 3 - The computer is connected to a docking station or the BlackBerry smartphone is connected to a USB hub. 

To resolve this issue, complete the following steps:

1. If a computer is being used, check that it is not connected to a docking station.
2. Make sure that the BlackBerry smartphone is not connected to a USB hub.

Step 4 - There is a problem with the USB port on the computer.

Connect the BlackBerry smartphone to a different USB port on the computer.  

Note: Power is limited to ports in the front of a PC, utilizing the back ports is recommended.

Step 5 - The computer's Power Management is turned on. 

Turn off Power Management by completing the following steps:

1. On the computer, click Start > Settings > Control Panel > System. The Systems Properties screen appears.
2. On the Hardware tab, click Device Manager. The Device Manager screen appears.
3. Double-click Universal Serial Bus controllers. The expanded USB list appears.
4. Right-click USB Root Hub and click Disable.
5. Double-click USB Root Hub. The USB Root Hub Properties screen appears.
6. On the Power Management tab, clear the Allow the computer to turn off this device to save power option on all root hubs.
7. Click OK.

• When the BlackBerry smartphone is connected to a computer with a Windows® XP operating system using a USB cable, a USB Storage icon appears in the system tray.
• If installing the BlackBerry Desktop Manager is not an option (for example, the BlackBerry smartphone user is not allowed to install any third-party software on the computer), the connected BlackBerry smartphone will appear as a USB Storage icon. Update the driver by completing the following steps:
  1. On the computer, click the USB Storage icon in the system tray.
  2. Click Properties.
  3. Click the Drivers tab.
  4. Click the From Windows Update option under Update driver.
  5. RIMUSB.sys file version 3.1.0.1 will then be found and installed.
  6. The driver will charge the BlackBerry 8800 smartphone without installing the BlackBerry Desktop Manager.