No messages are displayed in subfolders following enterprise activation

Article ID: KB11434

Type: Support Content

Last Modified: 03-09-2012


Product(s) Affected:

  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
  • BlackBerry® Enterprise Server software 4.0 to 5.0

After the enterprise activation process, no email messages display in any of the subfolders on the BlackBerry® smartphone. This is by design. By default, only email messages from the inbox are prepopulated on the BlackBerry smartphone during the enterprise activation process. The prepopulation process does not include any email messages that are contained in subfolders.

CollapseAdditional Information

Configuring folder redirection on the BlackBerry Enterprise Server before the enterprise activation process is performed will include those folders for redirection. For more information on configuring folder redirection, see KB04297.


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