How to increase the number of email messages sent to a BlackBerry smartphone during the enterprise activation process

Article ID: KB11632

Type: Support Content

Last Modified: 03-26-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Lotus Domino
  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Professional Software
CollapseEnvironment
  • BlackBerry® Professional Software
  • BlackBerry® Enteprise Server 4.0 to 5.0 SP3
CollapseOverview

Complete one of the following procedures, appropriate for the BlackBerry® Enterprise Server version in use:

BlackBerry Enterprise Server 5.0 SP2 to 5.0 SP3

  1. In the BlackBerry® Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email.
  2. Click the instance to change.
  3. Click Edit instance.
  4. Select the Messaging tab, and perform the following actions in the Message prepopulation settings section:
    1. To synchronize both the headers and bodies of messages onto activated BlackBerry smartphones, change the Send headers only drop-down to False.
    2. To specify the number of past days from which to prepopulate messages, type a number from 0 to 30 in the Prepopulation by message age field.
    3. To specify the maximum number of messages to prepopulate, type a number from 0 to 3000 in the Prepopulation by message count field.
    4. Click Save all.

BlackBerry Enterprise Server 5.0 to 5.0 SP1

  1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email.
  2. Click the instance to change.
  3. Click Edit instance.
  4. Select the Messaging tab, and perform the following actions in the Message prepopulation settings section:
    1. To synchronize both the headers and bodies of messages onto activated BlackBerry smartphones, change the Send headers only drop-down to False.
    2. To specify the number of past days from which to prepopulate messages, type a number from 0 to 14 in the Prepopulation by message age field.
    3. To specify the maximum number of messages to prepopulate, type a number from 0 to 750 in the Prepopulation by message count field.
    4. Click Save all.

BlackBerry Enterprise Server 4.1

  1. Open BlackBerry® Manager.
  2. Choose the BlackBerry Enterprise Server name.
  3. On the Server Configuration tab, select Edit Properties.
  4. Click Messaging.
  5. In the Message pre-population section, type values for the maximum number of days and maximum number of email messages.

Note: BlackBerry Enterprise Server 4.1 SP3 to 4.1 SP7 can support up to 14 days, or 750 messages.

BlackBerry Enterprise Server 4.0

  1. Open BlackBerry Manager.
  2. Right-click the BlackBerry Enterprise Server name.
  3. Select BlackBerry Server Properties.
  4. On the Pre-population tab, type the values for the maximum number of days and maximum number of email messages.

Note: BlackBerry Enterprise Server 4.0 can support up to 7 days, or 350 messages.

BlackBerry® Professional Software

  1. Open BlackBerry Manager.
  2. Click the Home tab.
  3. Click Edit Server Properties.
  4. Click Messaging.
  5. In the Message Prepopulation section, type values for the maximum number of days and maximum number of messages.

Note: BlackBerry Professional Software can support up to 14 days, or 750 messages.

CollapseAdditional Information

Only folders checked for redirection at the time of enterprise activation will be pre-populated.

For information about how to enable message prepopulation for all BlackBerry smartphone users on a BlackBerry Enterprise Server see KB04713

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.