Add and remove BlackBerry smartphone users from a BlackBerry Enterprise Server

Article ID: KB11638

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
CollapseEnvironment
  • BlackBerry® Enterprise Server 4.0 for Microsoft Exchange
  • BlackBerry Enterprise Server 
CollapseOverview

To add a BlackBerry® smartphone user to a BlackBerry® Enterprise Server, perform the following steps:

BlackBerry Enterprise Server 4.0 for Microsoft Exchange

  1. Open BlackBerry Manager.
  2. Right-click the appropriate BlackBerry Enterprise Server name.
  3. Go to Add Users > From Global Address List.
  4. Select the user to be added.
  5. Click Add.
  6. Click OK.

Other BlackBerry Enterprise Server versions and platforms

  1. In the left pane of BlackBerry Manager, click the appropriate BlackBerry Enterprise Server.  Either:
  2. Select the Server Configuration tab, click Common then select Click Add Users or select the the Users tab, right click and select Add Users
  3. Select the user to be added.
  4. Click Add.
  5. Click OK.

To remove a user from a BlackBerry Enterprise Server, perform the following steps:

BlackBerry Enterprise Server 4.0 for Microsoft Exchange

  1. Open BlackBerry Manager.
  2. Right-click the user to be removed.
  3. Click Remove User.
  4. When prompted, click Yes to remove the BlackBerry smartphone information from the BlackBerry smartphone user's mailbox.

Other BlackBerry Enterprise Server versions and platforms

  1. In the left pane of BlackBerry Manager, click the appropriate BlackBerry Enterprise Server.
  2. On the Users tab, click the user to be removed.
  3. Click Account.
  4. Click Delete User.
  5. Click Yes.
  6. Perform one of the following actions:
    • To retain the information in the smartphone user's person document and state database, click No
    • To remove the information from the smartphone user's person document and state database, click Yes

Note: Only hidden information, including PIN, encryption keys, etc., is removed from the user's mailbox during the above steps. This will not impact the BlackBerry smartphone user's personal data or email messages in any way.

CollapseAdditional Information
For steps on how to remove users In BlackBerry Enterprise Server version 5.0 from the BlackBerry Administration Service, please see article KB21513

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