How to enable wireless email reconciliation options for deleting email messages on the BlackBerry Smartphone

Article ID: KB11830

Type: Support Content

Last Modified: 08-03-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry Internet Service
CollapseEnvironment
  • BlackBerry® Internet Service
  • BlackBerry® Smartphone
CollapseOverview

 To enable synchronization for deleted items on the BlackBerry® smartphone:

  1. Go to Setup.
  2. Select Email Settings or  Email accounts
  3. Login with your BlackBerry® Internet Service  User Name and Password or select  Internet Mail account.
  4. Highlight the email address and click  Menu key.
  5. Select Edit.
  6. Select Synchronization Options.
  7. Check Deleted items box.
  8. Click Save.

There are three options for deleting email messages under wireless email reconciliation feature. They are as following:

  • Handheld - Email messages are deleted on the BlackBerry smartphone. Messages remain in the email mailbox.
  • Mailbox & Handheld - Email messages deleted on the BlackBerry smartphone are deleted from the email mailbox.
  • Prompt - The BlackBerry smartphone prompts the BlackBerry smartphone user to select Handheld or Mailbox & Handheld

To display the options for deleting email messages with wireless email reconciliation:

  1. Open Messages.
  2. Click the Menu key and select Options.
  3. Select Email Reconciliation.
  4. Select the Message Services field and select the email address to change the settings on.
  5. Select Delete On, and select one of the three options as per your requirement.
  6. Click the Menu key, and select Save.
CollapseAdditional Information

Note: The wireless synchronization options for deleted items are not available for BlackBerry hosted email address.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.