"Download Failed: 910 Application authorization failure" appears on the BlackBerry smartphone when installing an application

Article ID: KB12230

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
CollapseEnvironment
  • BlackBerry® Enterprise Server 3.6 to 5.0
  • BlackBerry smartphones
CollapseOverview

The BlackBerry smartphone user is unable to install an application on the BlackBerry smartphone, and the following error appears:

Download Failed: 910 Application authorization failure

CollapseCause

Cause 1

An IT policy is in place that restricts the installation of third-party applications on the BlackBerry smartphone. 

Cause 2

A software configuration with Application Control policy is disallowing the application from being installed.

CollapseResolution

Cause 1

An IT policy is in place that restricts the installation of third-party applications on the BlackBerry smartphone.

Resolution 1

Modify the IT policies that disallow third-party application downloads.

For BlackBerry Enterprise Server 3.6 to 4.0

  1. Open the BlackBerry Manager.
  2. In the left pane, select BlackBerry Manager.
  3. In the right pane, right-click the BlackBerry Enterprise Server and select IT Policy.
  4. Select the policy that the BlackBerry smartphone is in and click Edit.
  5. In the Edit IT Policy dialog box, select the check box for Disallow Third Party Application Downloads.
  6. Click False.
  7. Click OK, then OK again at the prompt.
  8. Click OK to close the IT policy settings dialog box.

For BlackBerry Enterprise Server 4.0

Step 2: Modify the FIPS Level policy

  1. Open the BlackBerry Manager.
  2. In the left pane, select BlackBerry Manager.
  3. In the right pane, right-click the BlackBerry Enterprise Server and select IT Policy.
  4. Select the policy that the BlackBerry smartphone is in and click Edit.
  5. In the Edit IT Policy dialog box, select the check box for FIPS level.
  6. In the FIPS level dialog box, change the Value field to 1.
  7. Click OK, then OK again at the prompt.
  8. Click OK to close the IT policy settings dialog box.

For BlackBerry Enterprise Server 4.1

Step 1: Modify the Disallow Third Party Application Download policy

  1. In BlackBerry Manager, in the left pane, click BlackBerry Domain.
  2. On the Global tab, click Edit Properties.
  3. In the left pane, click IT Policy, then in the right pane double-click IT Policies.
  4. In the IT Policy Name column, double-click the IT policy that the BlackBerry smartphone is in.
  5. From the list of Properties (left pane), select Security Policy Group.
  6. In the right pane, double click Disallow Third Party Application Downloads and change the value to False.

Note: The default setting for this policy is False.

Step 2: Modify the FIPS Level policy

  1. In BlackBerry Manager, in the left pane, click BlackBerry Domain.
  2. On the Global tab, click Edit Properties.
  3. In the left pane, click IT Policy, then in the right pane, double-click IT Policies.
  4. In the IT Policy Name column, double-click the IT policy that the BlackBerry smartphone is in.
  5. From the list of Properties (left pane), select Security Policy Group.
  6. In the right pane, double-click FIPS Level and change the value to FIPS 140-2 Level 1.

Note: The default setting for this policy is FIPS 140-2 Level 1.

For BlackBerry Enterprise Server 5.0

Step 1: Modify the Disallow Third Party Application Download policy

   1. In BlackBerry Administration Service from BlackBerry solution management.
   2. Expand Policy > Manage IT policies.
   3. Select the IT Policy the user is assigned.
   4. Click Edit IT policy.
   5. Click the Security tab.
   6. Set the Disallow Third Party Application Downloads to No.
   7. Click Save All.
 
Note: The default value of this policy is No.
 
Step 2: Modify the FIPS Level policy
 
   1. In BlackBerry Administration Service from BlackBerry solution management.
   2. Expand Policy > Manage IT policies.
   3. Select the IT Policy the user is assigned.
   4. Click Edit IT policy.
   5. Click the Security tab.
   6. Set the FIPS Level to FIPS 140-2 Level 1 compliance.
   7. Click Save All.
 

Cause 2

   A software configuration with an Application Control policy is disallowing the application from being installed.

Resolution 2

   Add the application to the software configuration that is blocking the installation and set the Application Control policy to Optional or Required.

   To add an application to a software configuration and set the Application Control policy, see KB03748.

CollapseAdditional Information

If the FIPS Level policy is set to 2, for instance, FIPS 140-2 Level 2, this forces the following policies to be set:

  • Password Required is set to True
  • Minimum Password Length is set to 5
  • Suppress Password Echo is set to True
  • PGP Allowed Content Ciphers is set to AES (256-bit), AES (192-bit), AES (128-bit), or Triple DES
  • S/MIME Allowed Content Ciphers is set to AES (256-bit), AES (192-bit), AES (128-bit), or BlackBerry Enterprise Server
  • TLS Restrict FIPS Ciphers is set to True
  • Disallow Third Party Application Downloads is set to True

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.