The description for Event ID ( 20000 ) in Source ( BlackBerry Controller ) cannot be found

Article ID: KB12554

Type: Support

Last Modified: 12-15-2011


Product(s) Affected:

  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
  • BlackBerry® Enterprise Server software version 4.0 and later

The following error message may appear in the Windows® Application log when either the BlackBerry Controller service or the computer is restarted:

Event Type: Warning

Event Source: BlackBerry Controller

Event Category: None

Event ID: 20000

Date:  3/9/2007

Time:  4:33:25 PM

User:  N/A

Computer: computer_name


The description for Event ID ( 20000 ) in Source ( BlackBerry Controller ) cannot be found.

The local computer may not have the necessary registry information or message DLL files to display

messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this

description; see Help and Support for details. The following information is part of the event:

Unable to reconnect to Dispatcher 'computer_name' at

CollapseAdditional Information

The error message states that the BlackBerry Enterprise Server cannot reconnect to the BlackBerry Dispatcher, but this is only temporary. Make sure the BlackBerry Dispatcher is connected by reviewing the DISP log, and also make sure the Server Routing Protocol (SRP) is connected by reviewing its status in BlackBerry Manager.


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