- BlackBerry® Enterprise Server software version 4.0 and later
The following error message may appear in the Windows® Application log when either the BlackBerry Controller service or the computer is restarted:
Event Type: Warning
Event Source: BlackBerry Controller
Event Category: None
Event ID: 20000
Time: 4:33:25 PM
The description for Event ID ( 20000 ) in Source ( BlackBerry Controller ) cannot be found.
The local computer may not have the necessary registry information or message DLL files to display
messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this
description; see Help and Support for details. The following information is part of the event:
Unable to reconnect to Dispatcher 'computer_name' at \\127.0.0.1.
The error message states that the BlackBerry Enterprise Server cannot reconnect to the BlackBerry Dispatcher, but this is only temporary. Make sure the BlackBerry Dispatcher is connected by reviewing the DISP log, and also make sure the Server Routing Protocol (SRP) is connected by reviewing its status in BlackBerry Manager.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.