Unable to receive instant messages on the BlackBerry Messenger but able to send instant messages

Article ID: KB12681

Type: Support

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Internet Service
  • BlackBerry Messenger for BlackBerry smartphones
CollapseEnvironment
  • BlackBerry® Device Software 4.0 or later
  • BlackBerry® Messenger 4.2
  • BlackBerry smartphone
CollapseOverview

Instant messages can be sent using the BlackBerry Messenger but instant messages cannot be received.

CollapseCause

If the screen name you are using in the BlackBerry Messenger is too long, you may not receive messages.

CollapseResolution

Shorten the display name to 15 characters or fewer.

To remove commas or dashes from the display name, complete the following steps:

  1. From the Contact List screen, open the menu.
  2. Click Edit My Info.
  3. Edit your display name and click OK.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.