- BlackBerry® Device Software 4.0 or later
- BlackBerry® Messenger 4.2
- BlackBerry smartphone
Instant messages can be sent using the BlackBerry Messenger but instant messages cannot be received.
If the screen name you are using in the BlackBerry Messenger is too long, you may not receive messages.
Shorten the display name to 15 characters or fewer.
To remove commas or dashes from the display name, complete the following steps:
- From the Contact List screen, open the menu.
- Click Edit My Info.
- Edit your display name and click OK.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.