Cannot backup or restore the following database: RMS Databases

Article ID: KB13036

Type: Support

Last Modified: 12-15-2011

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
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  • BlackBerry® device
  • BlackBerry Device Software
CollapseOverview

The BlackBerry device user is unable to restore RMS databases and saved email messages to the BlackBerry device. The following error message is received:

Cannot backup or restore the following database: RMS Databases. The data was not recognized by the device.

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The backup process was performed with a BlackBerry device loaded with BlackBerry Device Software 4.1 or later, and is being restored to a BlackBerry device loaded with BlackBerry Device Software 4.0 or earlier. In this situation, the RMS databases cannot be restored.

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To resolve this issue, complete the following steps:

  1. Reload the BlackBerry Device Software 4.1 on the BlackBerry device. For instructions, see KB11320.
  2. Restore saved information from the backup file. For instructions, see KB03953.

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