Unsupported media format /pdf

Article ID: KB13110

Type: Support

Last Modified: 12-14-2011


Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry® smartphones

When attempting to open a Portable Document Format (PDF) file or a Microsoft® Word document (DOC) file using the Browser application on the BlackBerry smartphone, one of the following messages are displayed:

Unsupported media format /pdf

Unsupported media format /doc


On the BlackBerry smartphone, the Style sheets media type option is set to Screen.


To resolve the issue, perform the following:

  1. On the Home screen of the BlackBerry smartphone, click Browser.
  2. Open the menu and then click Options.
  3. Click Browser Configuration.
  4. Change the Style sheets media type option to Handheld.
  5. Open the menu, and then click Save.


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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.