Delayed email message delivery to the BlackBerry smartphone

Article ID: KB13374

Type: Support Content

Last Modified: 10-30-2012

 

Product(s) Affected:

  • BlackBerry Internet Service
CollapseEnvironment
  • BlackBerry Internet Service
CollapseOverview

The BlackBerry smartphone might receive email messages up to 15 minutes after the messages arrive on the source mailbox. This is by design. The BlackBerry Infrastructure checks for new email messages every 15 minutes. If a new email message is received, it is sent to the BlackBerry and the BlackBerry Infrastructure will check for new email again in 3 minutes. If no email is found, the BlackBerry Infrastructure will wait 15 minutes to check again.

Note: This delay does not affect all mail protocols. AOL Mail, Gmail, and Yahoo! Mail and MSN, Hotmail, Windows live mail allows real-time delivery of email messages to BlackBerry Internet Services. For more information see: KB12373.

CollapseWorkaround

For immediate email message delivery, BlackBerry smartphone users may create a BlackBerry hosted email address (e.g. user@carrier.blackberry.net) where email messages can be forwarded from the originating email server.

  • Visit support.microsoft.com and search for How to configure a mailbox to forward mail to a mail-enabled contact.
  • Some Post Office Protocol (POP) and Internet Message Access Protocol (IMAP) mail servers also allow for a server-side forwarding rule. Contact the mail administrator for assistance with creating a forwarding rule from this type of mail server.

Note: Email received to a hosted email address can only be viewed on the BlackBerry.  There is no webmail inbox to view on the computer for BlackBerry hosted email address. 

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.