How to backup and restore BlackBerry smartphone data using BlackBerry Desktop Software

Article ID: KB13428

Type: Support Content

Last Modified: 06-24-2014

 

Product(s) Affected:

  • Desktop Software (Windows)
CollapseEnvironment
  • BlackBerry Desktop Software
CollapseOverview

Perform the following steps to transfer backup files from one BlackBerry smartphone to another:

For BlackBerry Desktop Software 6.0 to 7.1:

  1. Connect the BlackBerry smartphone from which the files are being transferred.
  2. In the BlackBerry Desktop Software, click Device > Back up.
  3. To back up all device data, click Full (all device data and settings).
  4. Click Back up.
  5. When the backup is complete, disconnect the BlackBerry smartphone from the computer.
  6. Connect the BlackBerry smartphone to which the data will be transferred.
  7. In the BlackBerry Desktop Software, click Device > Restore.
  8. Select the backup file containing the data to be restored.
  9. Click Restore.

Perform the following steps to restore one or more individual databases to a BlackBerry smartphone:

  1. Connect the BlackBerry smartphone to which the files are being transferred.
  2. In the BlackBerry Desktop Software, click Device > Restore.
  3. To select the data to be restored, click Select Device Data and Settings.
  4. Select the check box beside the data type to be restored.
  5. Click Restore.

For BlackBerry Desktop Manager 4.3 to 5.0:

  1. Connect the BlackBerry smartphone from which the files are being transferred.
  2. Open BlackBerry Desktop Manager.
  3. Click the Backup and Restore application.
  4. Click Back up to back up the data on the BlackBerry smartphone.
  5. When the backup is complete, disconnect the BlackBerry smartphone from the computer.
  6. Connect the BlackBerry smartphone to which the data will be transferred.
  7. In BlackBerry Desktop Manager, click the Backup and Restore application.
  8. Click Restore to transfer data from the backup files.

Perform the following steps to restore one or more individual databases to a BlackBerry smartphone:

  1. Connect the BlackBerry smartphone to which the data will be transferred.
  2. In BlackBerry Desktop Manager, click the Backup and Restore application.
  3. Click Advanced. The Desktop File Databases column shows information from the backup performed in step 4. The Device Databases column shows the applications on the BlackBerry smartphone connected to the computer.
  4. From the Desktop File Databases column, select the database to be transferred and click the arrow pointing to the Device Databases column. The database selected to restore is transferred to the BlackBerry smartphone that is connected to the computer.
CollapseAdditional Information

The BlackBerry smartphones do not have to be the same model in order for this procedure to be performed.

For more details about the information contained in each database on the BlackBerry smartphone, see KB03974.

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