"SIM card is full please delete SMS messages" appears on the BlackBerry smartphone

Article ID: KB13465

Type: Support Content

Last Modified: 05-04-2012

 

Product(s) Affected:

  • BlackBerry Internet Service
CollapseEnvironment
  • BlackBerry® smartphones
  • DT 529342
CollapseOverview

The following error appears on the BlackBerry smartphone:

SIM card is full please delete SMS messages

CollapseCause

Short Message Service (SMS) text messages have been saved to the Subscriber Identity Module (SIM) card in the BlackBerry smartphone. The SIM card has become full and cannot store any more information.

CollapseResolution

For a possible resolution of this issue, complete the following steps:

For BlackBerry Device software 5.0:

  1. On the Home screen of the BlackBerry smartphone, go to Options > SMS.
  2. Press the Menu key and click SMS options.
  3. Go to Leave Messages On SIM Card.
  4. Press the Menu key again and click Change Option.
  5. Select No.
  6. Press the Menu key and click Save.
  7. Open Messages on the Home screen of the BlackBerry smartphone and press the Menu key.
  8. Locate the View Folder menu option.
  9. Select SMS SIM Card Inbox.
  10. Delete any unnecessary SMS text messages in order to create space on the SIM card.

For BlackBerry® Device Software 6.0 and 7.0:

  1. On the Home screen of the BlackBerry smartphone, open the Messages application.
  2. Press the Menu key and click Options.
  3. Click Text Messaging.
  4. In the SMS Text area, clear the Leave Messages On SIM Card check box.
  5. Press the Menu key and click Save.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.