How to update the "device.xml" and "vendor.xml" files for BlackBerry Enterprise Server 4.x

Article ID: KB13589

Type: Support Content

Last Modified: 09-13-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server
CollapseEnvironment
  • BlackBerry® Enterprise Server 4.1
CollapseOverview

Complete one of the following tasks to update the device.xml file:

Option 1

To download the updated device.xml and vendor.xml files, complete the following steps:

  1. Right-click the link for each of the following websites and select Save Target As or Save Link As.

    https://www.blackberry.com/Desktop/Download/XML/Device.xml

    https://www.blackberry.com/Desktop/Download/XML/Vendor.xml

  2. Save the files to C:\Program Files\Common Files\Research In Motion\AppLoader.

    Note: On Windows® 64-bit servers, the path will be as follows: C:\Program Files (x86)\Common Files\Research In Motion\AppLoader.

  3. No BlackBerry® Enterprise Server Services need to be stopped or restarted after replacing the device.xml and/or vendor.xml files.

Option 2

Download and install the most recent version of BlackBerry Device Software that is authorized from the wireless service provider's website or from www.blackberry.com .

Note: Installing BlackBerry Device Software on the same computer that is hosting the BlackBerry Enterprise Server can automatically overwrite the device.xml file. The device.xml file that is bundled with the BlackBerry Device Software is up to date at the time the software was created and might not be the highest available version.

 

For BlackBerry Enterprise Server version 5.0 see KB22777

CollapseAdditional Information

If the software is sent to a local connected BlackBerry smartphone using a remote BlackBerry Manager. The same file versions of the vendor.xml and device.xml must be used on the computer that is using the remote BlackBerry Manager.

This can be resolved by updating the device.xml and vendor.xml files located in C:\Program Files\Common Files\Research In Motion\AppLoader.

Out of date device.xml and vendor.xml files on a workstation running  BlackBerry Desktop Software 6.0 can result in no prompts for upgrades for smartphones when the correct device software is installed or failure to recognize new models of smartphones. This can be due to blocking of the automatic update of the files by a proxy server


Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.