Messages are delivered although the enterprise activation process is incomplete

Article ID: KB13849

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
CollapseEnvironment
  • BlackBerry® smartphone
  • BlackBerry® Device Software 4.0 through 4.2
  • BlackBerry® Enterprise Server software version 4.0
CollapseOverview

An enterprise activation icon appears on the Home screen of the BlackBerry device, indicating that the enterprise activation process is not complete; however, the BlackBerry device user is able to send and receive messages.

CollapseCause

The BlackBerry device has the Disable Wireless Bulk Loads IT policy turned on, or it has Wireless Synchronization turned off. The slow synchronization process is not complete.

CollapseResolution

Determine if the BlackBerry device is activated by checking its IT policies. If necessary, turn off the Disable Wireless Bulk Loads IT policy and turn on Wireless Synchronization.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.