HTTP error 502

Article ID: KB13962

Type: Support

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Internet Service
CollapseEnvironment
  • BlackBerry® smartphone
CollapseOverview

The following error message appears when you open a web address from an email message on the BlackBerry smartphone:

HTTP error 502

CollapseCause

The browser that is being used cannot recognize the content on the web site. This occurs primarily when a WAP browser tries to access a web site such as Facebook.com.

CollapseResolution

This issue can be resolved by using either the Internet Browser (for BlackBerry® Internet Service users) or the BlackBerry® Browser (for BlackBerry® Enterprise Server users).

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