Supported native file format attachments in BlackBerry Internet Service

Article ID: KB15253

Type: Support Content

Last Modified: 02-13-2013


Product(s) Affected:

  • BlackBerry Internet Service
  • BlackBerry Device Software 4.5 to 5.0
  • BlackBerry Internet Service
  • BlackBerry 6
  • BlackBerry 7

BlackBerry Internet Service supports the downloading, viewing, and editing of the following types of attachments in their native file formats:

  • .zip
  • .txt
  • .html
  • Adobe® Acrobat® (.pdf)
  • WordPerfect® (.wpd)
  • Microsoft® Word (.doc/.docx)
  • Microsoft® Excel® (.xls/.xlsx)
  • Microsoft® PowerPoint® (.ppt/.pptx)
  • Audio file formats
  • Video file formats

The maximum total message size (original mail message and attachment) for the BlackBerry Internet Service is 11MB. For BlackBerry smartphones running BlackBerry 6 and BlackBerry 7, attachments up to 8MB in size may be downloaded, however the maximum attachment size may be decreased based on the size of the original mail message. For example, a 3MB email message and 9 MB attachment would exceed the 11MB limit and result in a message truncated due to size. For BlackBerry smartphones running BlackBerry 5 or early, each attachments up to 3MB can be downloaded. 

Attachments not downloaded but viewed using the View option on smartphones cannot exceed 6 million bytes, which is slightly smaller than 6 MB.

CollapseAdditional Information

For more information on supported audio and video file formats, see Supported Media Types on BlackBerry Smartphones reference guide.


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