Receiving error "cannot find table in system file" or "cannot find system in table file" when attempting to configure BlackBerry Desktop Manager synchronization

Article ID: KB15278

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • Desktop Software (Windows)
CollapseEnvironment
  • BlackBerry® Desktop Software version 4.3 to 5.0
  • Microsoft® Outlook® 2002 to 2007
CollapseOverview

The following error message appears at the end of the synchronization process in BlackBerry® Desktop Manager:

"Cannot find table in system file" or "Cannot find system in table file"

CollapseCause

A BlackBerry Desktop Software upgrade failed to remove the connectors from the previous version of BlackBerry Desktop Software.  As a result, an older Microsoft Outlook connector remains registered with BlackBerry Desktop Software.

CollapseResolution

To resolve this issue, complete the following steps:

  1. Verify that the Connectors folder is present in the following folder:

    C:\Program Files\Research In Motion\BlackBerry\Connectors\MS Outlook Connector

  2. If the Connectors folder is present, complete the tasks listed below.

Task 1 - Remove the existing Microsoft Outlook connector ilxolkCompanion.fil

  1. Open a command prompt.
  2. Navigate to the following folder:

    C:\Program Files\Research In Motion\BlackBerry\Connectors\MS Outlook Connector

  3. Type regsvr32 -u ilxolkCompanion.fil

    Note: Microsoft Outlook will no longer be listed as an available application in BlackBerry Desktop Manager.

Task 2 - Register the most current Microsoft Outlook connector

  1. Open a command prompt.
  2. Navigate to the following location:

    C:\Program Files\Research In Motion\BlackBerry\IS71 Connectors\MS Outlook Connector

  3. Type regsvr32 msoutlookconnector.fil

    Note: Microsoft Outlook will now be registered as an available application in BlackBerry Desktop Manager.

Note: If the error persists after these tasks are complete, remove and re-install the BlackBerry Desktop Software. For instructions, see KB02206.

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