Wireless calendar synchronization does not complete in a Microsoft Exchange 2007 environment when no Public Folder Store is mounted

Article ID: KB15582

Type: Support Content

Last Modified: 05-26-2014


Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server 4.1 SP3 to 5.0 SP3
  • BlackBerry Enterprise Server Express 5.0 to 5.0 SP3
  • Microsoft Exchange Server 2007

Appointments created on the BlackBerry smartphone do not synchronize wirelessly with Microsoft Outlook. Also, meeting invitations sent to the BlackBerry smartphone user do not synchronize to the BlackBerry smartphone. Appointments created in Microsoft Outlook are able to wirelessly synchronize to the BlackBerry smartphone. The following error message might appear in the BlackBerry Messaging Agent log file:

[Microsoft Exchange Server Information Store - [MAPI_E_FAILONPROVIDER(8004011D)]


A Microsoft Exchange 2007 public folder database has either not been created or mounted in the Microsoft Exchange Management Console.


Create a public folder database on the Microsoft Exchange Server.

Note: This resolution will be difficult to undo if the decision is made later to not have public folders in the Microsoft Exchange environment.


Warning: System or database changes could potentially result in irreparable damage. Prior to making any system or database changes, it is recommended that a system or database backup is performed.

To work around this issue, complete the following steps:

  1. Configure the BlackBerry Enterprise Server to connect to the Microsoft Exchange Server 2007 without requiring public folders.
  2. Open the Registry Editor.
  3. Locate the following registry key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Messaging Subsystem\CDO
    • Note: In Windows Server 2008 64 Bit Edition, the registry key is: HKEY_LOCAL_MACHINE\Software\ Wow6432Node\ Microsoft\Windows Messaging Subsystem\CDO
  4. If the CDO entry does not exist, add the key by right-clicking on the Windows Messaging Subsystem key.
  5. Within the registry key, create a Dword called Ignore No PF and assign it a decimal value of 1.
  6. Save the changes and then close the Registry Editor.
  7. Restart the BlackBerry Enterprise Server services.
    Important: Restarting certain BlackBerry Enterprise Server services delays email message delivery to BlackBerry smartphones.
    For more information, see KB04789.
  8. Restart BlackBerry Manager (if applicable).

Note: No change is required for Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007 with public folders. If using Microsoft Exchange with public folders, and a similar error is present, see KB00886 .


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