Unable to receive MMS messages on the BlackBerry smartphone

Article ID: KB15700

Type: Support Content

Last Modified: 05-28-2012

 

Product(s) Affected:

  • BlackBerry Internet Service
  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Lotus Domino
  • BlackBerry Enterprise Server for Novell GroupWise
CollapseEnvironment
  • BlackBerry® Enterprise Server
  • BlackBerry® smartphones
  • Multimedia Messaging Service (MMS) with Wireless Application Protocol (WAP) push notification
CollapseOverview
MMS (Multimedia Messaging Service) messages sent to the BlackBerry® smartphone are not received by the same.
CollapseCause
CollapseResolution

To resolve this issue, complete the appropriate resolution for the cause.

Note: The BlackBerry smartphone must be provisioned for MMS services. For more information, contact the wireless service provider or administrator.


Cause 1

The BlackBerry smartphone firewall is set to block MMS messages.

Resolution

To resolve this issue, complete the following steps:

  1. From the Home screen of the BlackBerry smartphone, click Options.
  2. Select Security Options > Firewall.
  3. Clear the MMS check box.
  4. Display the menu and select Save.

Note: If the option is greyed out or not listed for MMS messages an IT policy is applied. The following IT policy must be set to the default setting of null on the BlackBerry Enterprise Server to allow MMS Messages:

Firewall Block Incoming Messages

 


Cause 2

The Enable WAP Push browser configuration setting is turned off.

Resolution

To resolve this issue, complete the following steps:

BlackBerry® 6 and BlackBerry® 7

  1. From the Home screen of the BlackBerry smartphone, click Options.
  2. Select Device > Advanced System Settings > Browser Push.
  3. Select the Enable WAP Push check box.
  4. Display the menu and select Save.

BlackBerry Device Software 5.0

  1. From the Home screen of the BlackBerry smartphone, click Options.
  2. Select Advanced Options > Browser Push.
  3. Select the Enable WAP Push check box.
  4. Display the menu and select Save.

Note: To receive MMS media content such as pictures and videos, the following IT policy must be set to the default setting of true on the BlackBerry Enterprise Server as it requires the WAP browser to fetch the embedded URL from the carrier network: 

Enable WAP Config

CollapseAdditional Information

For more information on IT policy rules, see the Policy Reference Guide for BlackBerry Enterprise Server .

For issues regarding composing or sending MMS messages on the BlackBerry smartphone, please refer KB11766

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.