"Runtime error - folder is no longer part of system data source or data could not be found" appears when configuring or synchronizing with the BlackBerry Desktop Manager

Article ID: KB15812

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • BlackBerry Desktop Software for Windows
CollapseEnvironment
  • BlackBerry® Desktop Software
  • BlackBerry smartphones
  • Microsoft® Outlook® 2002 to 2007
CollapseOverview

When synchronization is configured or after any type of organizer data is synchronized, the following error message appears:

Runtime error - folder is no longer part of system data source or data could not be found

CollapseCause

Cause 1

The BlackBerry smartphone user is trying to set up a connection to the Microsoft Outlook translator that is not associated with a .pst file or Microsoft® Exchange mailbox.

Cause 2

The default location for email message delivery is an online email address, such as Windows Live™ Hotmail® or MSN®.

CollapseResolution

Cause 1

The BlackBerry smartphone user is trying to set up a connection to the Microsoft Outlook translator that is not associated with a .pst file or Microsoft Exchange mailbox.

Resolution 1

To resolve this issue, complete the following steps:

  1. Check that the BlackBerry smartphone user has data in the .pst file or the Microsoft Exchange mailbox.
  2. Create a new Messaging Application Programming Interface (MAPI) profile directly to the .pst file or Microsoft Exchange mailbox. For more information on creating a MAPI profile, see KB02083.
  3. When configuring the synchronization process in BlackBerry® Desktop Manager, use the newly created MAPI profile. For instructions, see KB03650.


Cause 2

The default location for email message delivery is an online email address, such as Hotmail® or MSN®.

Resolution 2

Change the location of the Microsoft Outlook email message for delivery. To do this in Microsoft Outlook 2003, complete the following steps:

  1. Go to Tools Email accounts View or change existing email accounts.
  2. Click Next.
  3. Change the Deliver new e-mail to the following location: option from the online email address to Personal Folders.
  4. Click Finish

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