How to turn rich content and inline images on or off for BlackBerry smartphone users

Article ID: KB15931

Type: Support Content

Last Modified: 10-26-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry Enterprise Server 4.1 SP6 to 5.0 SP3 for IBM Lotus Domino
  • BlackBerry Enterprise Server 4.1 SP6 to 5.0 SP3 for Microsoft Exchange
  • BlackBerry Device Software 4.2 to 7.0
CollapseOverview

The BlackBerry Enterprise Server can be configured to turn rich content and inline images on or off for groups of BlackBerry smartphone users or for an individual BlackBerry smartphone user. When rich text formatting is turned off, the BlackBerry Enterprise Server sends all email messages in plain text format rather than RTF or HTML format. It is possible to allow specific BlackBerry smartphone users to request inline images manually. Turning off rich content formatting and inline images reduces resource consumption on the computers that are running the messaging server, the BlackBerry Attachment Service, and BlackBerry Mobile Data System services.

How to turn off rich content and inline images:

The following procedures outline how to turn off rich content and inline images for groups of BlackBerry smartphone users or individual BlackBerry smartphone users.

Groups of BlackBerry smartphone users

  1. In the left pane of BlackBerry Manager, select a BlackBerry Enterprise Server.
  2. On the Server Configuration tab, click Edit Properties.
  3. Click Messaging.
  4. In the Messaging Options section, perform one of the following actions:
    • To turn off rich content formatting, click Rich Content Enabled. In the drop-down list, click False.
    • To turn off inline images, click Inline Images Enabled. In the drop-down list, click False.
  5. Click OK.

Individual BlackBerry smartphone users

  1. In the left pane of BlackBerry Manager, click BlackBerry Domain.
  2. On the Global tab, click Edit Properties.
  3. In the list of IT policies, select an IT policy.
  4. Click Properties.
  5. In the Email Messaging policy group section, perform one of the following actions:
    • To turn off rich content formatting, click Disable Rich Content Email. In the drop-down list, click True.
    • To turn off inline images, click Inline Content Requests. In the drop-down list, click Disabled.
  6. Click OK.

For more information, see the BlackBerry Enterprise Server version 4.1 Service Pack 6: Administration Guide for the appropriate messaging server.

How to turn on rich content and inline images:

The following procedures outline how to turn on rich content and inline images for an individual BlackBerry smartphone user.

Task 1

Make sure that BlackBerry Enterprise Server 4.1 SP6 or later is installed.

Task 2

Check the following settings on BlackBerry Manager to make sure that the BlackBerry Enterprise Server is configured to allow the HTML email options to be configured on the BlackBerry smartphone:

For BlackBerry Enterprise Server 4.1:

  1. In the left pane of BlackBerry Manager, select a BlackBerry Enterprise Server.
  2. On the Server Configuration tab, click Edit Properties.
  3. Click Messaging.
  4. In the Messaging Options section, perform one of the following actions:
    • To turn on rich content formatting, click Rich Content Enabled. In the drop-down list, click True.
    • To turn on inline images, click Inline Images Enabled. In the drop-down list, click True.
  5. Click OK.

For BlackBerry Enterprise Server 5.0:

  1. In the BlackBerry Administration Service, under Servers and components, expand BlackBerry Solution Topology > BlackBerry Domain > Component View > Email
  2. Click the name of the BlackBerry Enterprise Server instance
  3. Click Edit instance.
  4. On the Messaging tab, perform one or both of the following options:  

    To turn off rich text formatting, in the Messaging Options section, change Rich content turned on to False.    
    To prevent sending inline images, in the Messaging Options section, change Automatic downloading of inline images turned on to False.
  5. Click Save All.

Note: After checking Task 1 and 2, if you are still unable to find the option for HTML email on the BlackBerry smartphone, delete and resend the Desktop CMIME service book.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.