Address Book application entries do not appear on the BlackBerry smartphone

Article ID: KB16275

Type: Support Content

Last Modified: 12-14-2011


Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry® smartphone

The Address Book application on the BlackBerry smartphone does not display any entries. When you view the Address Book application options, it indicates that there are entries present.


Content Protection is enabled for the Address Book application.


To disable Content Protection for the Address Book application, complete the following steps:

  1. Select the Options icon on the BlackBerry smartphone.
  2. Select Security Options.
  3. Select General Settings.
  4. Under Content Protection, set the option for Include Address Book to No.
  5. Press the Menu key and select Save.


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